TigerDirectReviews 301

You know I have to make sure that past ratings that are love or misdirected on Tiger direct because they rate with me Five stars. There products are name brand priced littlle high but quality makes up for it I purchased a Blu. Advance phone and it works great. Shipped fast Customer service are OK managers or supervisors in the home office are GREAT so if your thinking on purchasing something from them. Do it worry free smiles all the way... Chad

Ordered my son a gaming computer for Christmas, received it in excellent condition. He loves it and I am very happy with Tiger Direct. I have ordered various computer components in the past for my older son and have never had an issue either. A couple things to remember--because I did get a bit nervous with making a big purchase online and it did take 2-2 1/2 weeks to get: I paid through PayPal--First I saw my credit card charged, then the charge disappeared and I got a bit frantic. I called Tiger Direct directly and spoke to a gentleman who was wonderful and explained that with big purchases, they do a "test" run with PayPal to make sure the funds are available and when the item is shipped, then the account will be charged... it made sense and that is exactly what happened. (Tiger Direct isn't the only company that does this... my bf just had the same experience with ordering items for his job from another company and went through a little anxiety himself until I told him to call the company directly) I would recommend Tiger Direct to anyone re: my experience with buying computers, and components. :) ADD: I researched many computers -- and got more "bang for my buck" with Tiger Direct.

My mother-in-law just purchased a bare bones computer package. We received it, and built it. We are not computer illiterate, we've done this many times. Long story short... the power supply that came with the tower/box, was incompatible with the motherboard. After hours on the phone with customer service, tech reps (required by customer service), and ultimately a supervisor, the end result was a complete unwillingness to make the situation right and send a box/power supply that was compatible with the motherboard. The first "solution" was a $41 refund to return the box/power supply (selling online at $89.99), and we were on our own to find a replacement that would work with the motherboard that was in the package. I asked for a Supervisor at that point, told them this solution was unacceptable for me, and was told they were all busy, but one would call me back. After waiting over an hour with no returned phone call, I called again. I spoke with a Supervisor (after much difficulty to get transferred to one) and explained the situation, once again. There was zero understanding, even though the Company sold a non compatible item/package - that did not matter. "Solution #2" was finally a full refund. They chose to lose much business resulting from this, rather than make this right, which was of little cost to them. If you're buying a bare bones computer package deal from TigerDirect... look out, it may be the incompatible one I'm sending back.

DO NOT BUY FROM THIS COMPANY! They "shipped" my item to a warehouse, sent it via Purolator and somehow "lost the tracking number" meaning my product went completely missing. I was patient and waited 2 weeks. After 10 days worth of calls to try and figure out what happened to it they finally "opened a ticket number" to investigate. This took over 1.5 hours. They offered nothing except a replacement that would take over a week to arrive.

What would I do without you TigerDirect? I would be sans technology-- and miserable. As an openly out shopaholic, technology/fashion fiend, I rely on this website for the best deals on my gadgets. Before nomorerack and all these new sale sites were around, I was buying my futuristic fun on TigerDirect. They have never let me down, they have never let me down and have always provided excellent service. When my Toshiba laptop died within three days of arrival-- they handled everything and I paid nothing. So thank you TigerDirect-- for years upon years of being awesome. Please don't ever change!

This company has the worse return system. I ordered from Walmart site which 3rd party sells with tiger direct. What I ordered from Walmart some how is something different than the item the warehouse ships. Still waiting for a return label so I can sent this wrong item back. Then that's when I will get a refund. But still I have no item. So I spend more money an order It Again Assuming The Warehouse Made A mistake. Well They Sent The Same Wrong item. So now I have 2 items totalling 400$ that I never ordered no return label or address to send it to. No refund, no nothing. I will never try to save a few dollars for a good price just to get ripped off at the end

I noticed a mysterious charge on my account last night and I called my credit card company to cancel my card and report fraud. I called Tigerdirect.com this morning trying to see who used my card and where the purchase was going to. Not only they refused to help me with the information of the theif, they are also very rude. The person who answered my call was like " It's call FRAUD", you call your credit card company to deal with it. We are not allowed to provide information of our customers to anyone other than your credit card company. I was like, but it was my card that the theif has used, i have all the right to find out who used my card. And he said, again it is FRAUD, you call your credit card company for FRAUD.

HORRIBLE! THEY SHIPPED TO WRONG ADDRESS, and held my money hostage over 2 weeks. I will be leaving negative reviews ALL OVER until they give me interest on my money they held hostage.

STAY AWAY FROM TIGERDIRECT IF YOU WANT YOUR PACKAGE.

IF YOU WANT TO THROW MONEY AT THEM AND GET NOTHING, BY ALL MEANS PLACE AN ORDER!

I got a cute little laptop here for myself and a mp3 player for my nephew. He loves music and was very exited to get. Shopping was no hassle and shipping was very fast. For electronics i really like shopping here.

I used this website at time when I was building my PC. Some of the parts are functioning very well, but some of them are not good. I am not well satisfied with their service. The price is affordable.

A horrible company. I have been buying from them for over 10 years. My current address and credit card number hasn't changed in 8 of those years. I even placed an order 1 week ago but I placed an order today, Tigerdirect took my money out of my account and when I checked on the shipping status later in the day, it was on hold. They didn't email me, they didn't call me. I had to waste my time and call them. I was furious. They needed to verify my information. Remember, same address and credit card information for 8 years and they needed to verify. If I didn't check on the shipping status my order it would have been on hold for how long? And they took my money? If this only happened once I might think this was an aberration but this is not unusual. It is a regular occurrence. I have spent thousands of my companies money over the years but this is it. I will NEVER buy from these people again. NEVER--EVER!

I spent over $1,200 at this site 3 months ago and they won't even post my reviews of the TD-610 iBUYPOWER computer (fantastic!) or the benQ monitor I bought w/the warranty. My keyboard shipped defective. IBUYPOWER resolved it. But every time I call Tiger, the rep on the phone uses boilerplate "Talk-Offs" to get me off the phone as soon as possible so Tiger can keep their call volume high. It's all about production, you know? Forget the needy fool on the other end of the line. Don't ever expect Tiger to do anything for you except - Pass The Buck - & tell you that you need to take your problem somewhere else.

First off, I had to spend an hour on the phone with an incompetent and unhelpful service rep to wrangle the $150 Surface Pro 3 student discount. Major pain. When I made my order, I thought the worst was over. Boy was I wrong.

My shipping address was different from my billing address. They made me jump through hoops for a good 2.5 hours, including conference calling my bank in on the call with their customer service rep and asking me to send them a copy of my lease as proof of residency. Not only that but they (without my permission) added the most expensive warranty onto my purchase (I was able to cancel it) and completely ignored my request for 2 day shipping, then had the gall to claim I had never ordered it in the first place (I ordered it on the phone with one of their customer service reps).

Never deal with Tiger Direct. You will be treated with no respect. After 2.5 hours of complete bull****, I ended up canceling my order. I will never order from them again. If I could give less than one star, I would.

I paid a premium for next day air shipping on a Tuesday night order. They estimated my delivery time to be on Friday. At 10 AM on Thursday I received the tracking information which said they shipped it ups ground and I wouldn't receive it until the following Wednesday. I contacted customer support about the problem as soon as I got the tracking info because I needed their product by Saturday. They responded to the complaint at 8 PM Saturday night.

Instead of admitting their mistake and offering a partial refund (or at least refunding me the difference between the overnight shipping rate and the standard shipping) they shifted the blame to a "third party distributor or manufacturer". I'm not writing this in haste. I've had days to be angry about this. This is merely a warning to others that rely on fast shipping.

On the contrary, I ordered some things from amazon on Friday night and will be receiving those items by Tuesday with free shipping. It appears that I wasted $20 in shipping and an additional 3 days by going with tigerdirect.com. Please don't make the same mistake I did.

I've copied and pasted the response I got from tigerdirect.com's customer service department:

Hi [my email address],

Thanks for getting in touch with us.

We apologize for the inconvenience that this has caused you. Our records show that the item is being shipped either from the manufacturer or from a third party distributor. In these cases, items may take a little longer to arrive. We advertise their availability online, based on the information we obtain from the shipper. Your shipping method is expedited and your tracking number [my tracking number] that this item will be delivered on Wednesday, 06/25/2014, By End of Day. If you do not want the item please refuse the package once it was delivered to you. We will issue a full refund back to your original mode of payment once the item is received back to our warehouse.

If you have any questions, do not hesitate to contact us.

--

Kind Regards,
Ronalyn Tacardon

If I could give this company more stars I would! They are great! My computer arrived within 10 days and it was packaged so well there was no damage even though it was clear it was thrown around during shipping. I did a lot of price comparing too before purchasing and they had everyone beat! I'm not very tech savvy so I asked for their help when setting it up and they gave me step by step instructions and made it very easy. I appreciated all their help and how nice the young man was.