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The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, unfulfilled orders, and difficulties in obtaining refunds. Many reviews highlight a lack of reliable customer support, with claims of unresponsive communication and unfulfilled promises regarding refunds. While a few customers reported satisfaction with specific products, these positive experiences are overshadowed by widespread allegations of scams and poor quality. Overall, the feedback indicates a significant trust issue, suggesting potential buyers exercise caution and seek alternatives to avoid similar disappointments.
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Got it fit to size, and it's lovely! The navy blue is really dark; practically black in dimmed rooms. Good fabric and cut though!
The dresses I got were amazing! Absolutely happy with the products and the quality of them. Would definitely buy more. Thankyou
I ordered this dress in pool for my sisters bridesmaid dress in a size 10. I absolutely love the colour and it is a very flattering fit, although I will have to have the length altered as my sister is only 5.2". Just what we've been searching for!
Very happy with the quality and colour of dresses. My girls love them!
I have ordered my item a month ago, it still did not show up. They keep sending emails saying that it is in the preparation process. After three reminders, today I totally got frustrated and wrote them an email with deadline to have my order reach my home address. They are corrupts. They are a Chinese company, I off course have heard about their corruption and lies, now I see it and experience it personally. I am not sure if my order will still arrive and probably they will just take my item and not refund the money. They do respond, but I am worried that my item will never arrive and they will eat up my money. I told them I will report about them with consumer bureau. Do not do business with them, anyone!
:-)Have got my new red coat, which is very beautiful and it will protect me in the cold ddays. The materials are soft and the buttons are very lovely. Love it so much!
Fantastic product, very well made would definately buy from this site again!
Absolutely stunning dress! I opted for the option to have them made to measure as my maid of honor is really tall so wanted to make sure it would be long enough. And it is perfect! Both dresses I ordered are! The material is such high quality and they didn't even take a month to arrive from date of ordering. One thing I will say is the burgundy shade is more raspberry / dark pink than red. This suited me as I hadn't bought any other wedding stuff yet and to be honest the color is much nicer in this shade! Really happy with them!
I've got my new dress. Although it is very beautiful, the quality is just fine. Only if they can improve the quality of their products, that would be fine. The delivery is much better, quicker than other stores!
Wir haben ein Brautkleid in Masssanfertigung bestellt und sind begeistert. Passform, Qualität und Verarbeitung sehr hochwertig. Es müssen keine Änderungen gemacht werden sitzt perfekt. Jederzeit wieder!
Just received my shoes, they are so beautiful cosy and warm, delivery really fast, thankyou!
I've got my dress yesterday and I've tried it on today, my families said that I looked very beautiful. And I am very happy with this purchase. Will definately wear it on X'mas day
Buying this dress online saved me a good deal of money. Considering its cheap and delivery is always on time sometimes even earlier, It has been easy for me shopping even in office. I take less time looking for the dress and I get it with a perfect quality.
This cloth site has made me look like a fashion star. Everything about shopping is easier than walking round boutiques in Downtown. The clothes are perfectly sized and comfortable. I am a woman of this century who knows taste of latest and trending fashion dresses with wonderful designs but spend a little.
The customer service is so responsive. Although my order took long to come. The customer service helped me not to feel worried by responding faster always informing me how far my order was. The dress is well designed and am looking forward to sporting it to an Evening party this Friday.
Some cheap dresses here comes with a quality that keeps me wondering whether the company made any profit. I mean the two dresses were high quality yet cheaper than I had imagined. Anyway just giving this 5 star review to appreciate the discount, fast shipping and high quality of the design.
What I enjoyed most from this site was the fast shipping and quality designs. I am so impressed with the ability of the designer to make a perfect replica of the product displayed in picture. I recommend this site to anyone looking for a designer who cares about quality.
Today I received my boots :)) They are so cozy, so warm... they will be great for cold winter days. Thank you for the fast delivery!
tidebuy.com is my number one favourite store, so when I got engaged to the man of my dreams I didn't have to look far for inspiration for my special day. Our wedding was non-traditional, and the choice of bridesmaid dresses reflected the fun atmosphere we wanted to create. Set in the historic town of headport, style of the dresses perfectly matched our 'DIY' vintage hall wedding. Using a base palette of soft pink tones to match my wedding dress, I selected three different styles which combined seamlessly with the use of polka dots, black accents and pearl accessories. Groomsmen wore effortless black suits which contrasted to the groom's choice of a grey base with black detailing. With all bridesmaids Amanda and jean living overseas, it was easy for me to direct them to the tidebuy.com for their comments and to establish their ideal size. I also selected tidebuy.com clutch bags to give to my bridesmaids as a gift on the morning of the wedding. Aside from being wed to my beautiful new husband Dennis, the highlight of the day was without a doubt, the lovely bridesmaids dresses from tidebuy.com
I have good experiences on tidebuy. Last week, I bought a pair of shoes on this site, because I don't know what size will be perfect for me and the online stuff gave me some good advice. Now I got my shoes, which is very fit for me and the color is very beautiful.My friends also like it and I have strong recommended to them this great site!
Answer: Hi everyone who used Tidebuy Please help! I had very bad experience with www.tidebuy.com You can file a complaint at http://www.ic3.gov it's a The Internet Crime Complaint Center. I posted comments on Tidebuy Facebook page and they blocked me and remover all comments Please help spread the word about this company. Together we can stop this bad business Sincerely, Natalya
Answer: Dear friend, Thanks for your question and so sorry for the problems happened on you. I gave informed your questions to our manager and our representative has emailed you for your order, please kindly pay attention to your mail box.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Hi, dear Jennifer, Thanks for your question. I've informed your questions to our manager and you will get the reply shortly, please pay attention to ur mail box.If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Hi, dear Fatima, Thanks for your question. We are a site with good reputation and we have a huge amount of customers around the world. And they all speak highly of us. You could feel free to order and of course, if you need in urgent, you could tell us. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear Naydu, Thanks for your question here. For the shipping, expedited shipping would be about 2-5 days to get it; standard shipping would be 4-8 days and the super saving would be around 30 days. Hope that you could understand. Also, after you placed your order, we need to proceed it and the total time for you to get it would be processing time plus shipping time. You could see the processing time below your item on our site. If you have any other questions, you can also go to our live chat or mail us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. And would u please let me know your order number so that I can check for you?: And you can also write to [email protected] or [email protected]. Have a nice day. Best Regards, Tidebuy Team
Answer: Dear sanss, Thanks for your question. The expedited shipping is the fastest shipping method, which takes 2-5 days and the standard shipping takes 4-8 days, the super saving is slower than others. And you can see the items processing time on the page of the products you need. If you have any questions, please feel free to write us at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy team
Answer: Dear Hafsa, I am glad to hear your question here. Please don't worry about this. We would discuss with our logistics and try our best to avoid this. You can feel free to place your order. Also, if you are willing to choose the super saving shipping method, there would be no possibility to pay tax. Hope my answer would be helpful for you.If you have any questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day, Best regards, Tidebuy Team
Answer: Dear friend, Thanks for your question here. We have lots of customers around the world and they all speak highly of our products. If you want to order your wedding dress, please order them in advance.If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Answer: Thanks for your question here. The shipping time depends on the shipping method you chose. The standard shipping will be 4-8 days, the expedited shipping will be 2-5 days, the super saving will be slower than others. Also, you can see the processing time for the items you order on our site. And the total time would be processing time plus shipping time after you ordered. Gengeally, after you placed an order, we will take our time to prepare for you, which will be very fast. If you have any questions, you can also write to [email protected] or [email protected]. Have a nice day. Best regards, Tidebuy Team
Visual enjoyment for all. But wearing the best for yourself, focus just on you.
Here are wedding dresses of all kinds, all sizes and all styles.


Dear friend,
Thanks for your shopping on Tidebuy.
We sincerely apologize for this problem happened on you. Could you please give me your order number and the email address that you registered on our site? And I will ask my workmates to check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:[email protected]. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Tidebuy Team