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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The service fee is exorbitant for an electronic ticket transfer.
Lack of clear info on fees. No directions on where to actually park.
Surprise(!) Xtra charges for the parking at checkout is undesirable. Won't do it again.
Did not see an option to select child, senior or adult pricing. Also did not see an option to see specific seats. Would prefer to select exact seats, not sections. Not sure where we're seating or if we're next to each other.
This is my first time using TicketsonSale. I have received the confirmation, however I am confused about how the tickets will be delivered. I am assuming they will be delivered electronically but where and when can I access them.?
Easy to use and good visual aides. The process didn't take long and we received quick responses when our tickets were ready.
Other vendors have instant delivery and the ability to add to Apple wallet.
Was easy process and received tickets quick but they were not the seats I ordered. "Chatted" about my issue and was told I would be contacted. Still nothing.
High fees! They were much higher than expected! No itemized bill shown. Just the high charge!
You don't tell the buyer that you don't already possess the tickets but will procure them until after the purchase.
The tickets should be available sooner than two days before the event
No email ticket until tracking through credit card, finding a contact # to call day of event & having confirmation resent
Seemed pretty straightforward. I haven't had any issues with getting tickets so far.
Efficient process in every way as far as ordering is concerned.
I was Still very confused as to what I need to do next and how to eventually access tickets until my daughter helped me two days ago
Efficient process in every way as far as ordering is concerned. Still very confides as to what I need to do next and how to eventually access tickets I can print off
Good quick easy and very good seats were given to me with a good price. No complaints at all
Basic, waiting on my purchased tickets. Would rather get them same day since they are paid for
I was a little worried after I purchased concert Tickets and read a few reviews but I had a good experience with customer service and received my tickets very quickly. Customer team was super helpful and patient. Even followed up to make sure I got My tickets.
Great experience. I read some bad reviews but this was 5 stars for me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members