On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very difficult to get the email, had to try multiple times eventually having to live chat causing us to miss the opening of the game
Need to disclose fees before commitment to purchase. Will be submitting complaint about this
Using the site for purchasing tickets was easy, but it is frustrating when it takes days to weeks to obtain the tickets. I am still unsure if I have something that identifies that I have tickets to this event.
Customer service was outstanding and very willing to make sure my experience was a good one
Needs to be more easy to purchase tickets and not have to give a essay to finish the purchase
It was easy, convenient and secure booking experience. Although, confirmation was received of purchase, sight was indicating "still processing", but also still waiting to receive barcode tickets sent to email.
I didn't realise at the time I bought this that this ticket was almost 4 times the cost of buying it at the entrance. Total greed and unacceptable mark up.
Process for purchasing the tickets to Chicago was very user friendly
The processing fee was 40% of the ticket price. What would have been a $180 ticket became a $250 ticket once actually purchased. That is a ridiculous amount of money to simply process a transaction
No problems everything good. Would use again. This is a pain taking time to give feedback do. Not appreciate. Ring force to type more
Fees should be transparent up front so that the full price is transparent
I was in a rush to score tickets, and accidentally navigated to TicketsOnSale thinking that it was the official source. Ended up paying significantly more than I otherwise would have. Glad to have the tickets, but won't be using their services again!
Was not able to cancel less than 5 mins after my purchase. Also have not received my tickets yet
The Website was easy to navigate & buy tickets this will make a great gift!
Was easy to purchase and obtain tickets. The process was quick
It was convenient enough. Not sure why all the questions at the end are necessary.
And nose and the clouds were on his 👋 with the same thing as the whole
Fine easy good thanks you! This is not as fun but the process was easy
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Tickets Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members