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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Fees were almost as much as the parking pass. Ridiculous, $8 to "deliver" it to an email address and $15 processing fee for a completely autonomous system to take my order. Rip offs
Easy and fast would purchase from this site again. Enjoyable
Smooth experience, will definitely use again. No issues to report
The mechanics of buying the tickets and downloading them to the cell phone were easy. However, tickets of $35 each had $20 added in service fees and taxes. Exorbitant.
Not familiar with park, seats were in the sun, had to purchase new tickets in shaded area
Was really surprised by total cost. I did not get grand total before I entered my credit card number. You need to post the grand total before you ask for money.
Should be able to move the tickets to my wallet instead of having to find this email in 4 months or not close the safari window with the tickets in it.
$100 service charge on two tickets? Really? Does this look fair?
The website walked you through the process, wish there was a better view on the map for picking the Seats that you want.
As soon as i made my purchase i started getting inundated with spam emails this is why i hate giving out my info,
Overall fairly nice a little expensive compared to when I'd first clicked on the link but that's fine
Prompt delivery and super convenient parking to venue for us! Really pleased to have found this deal
Easy to use, great wed site, It would be great if I could get my ticket once I do the purchase but I also understand security precautions
I did not get an actual cost i would be charged before making my purchase. I would have went another route rather than getting charged an extra $400 for our tickets!
I believed I was ordering from the venue. I did not realize that my single ticket, which is only $37.25, would end up being $80.46 on my confirmation letter without any itemization. I immediately called regarding the overcharge and asked to cancel altogether. I was told that there were no refunds and I would not get an explanation for fraudulent overcharge. I immediately called my credit card and PayPal. PayPal says to try merchant directly, which I already have to no avail. Amex has flagged it, and it is up to me to send receipts, which I have done. This company, if indeed legitimate, would not have overcharged me and would have certainly immediately rectified the issue.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members