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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Pleasant. Easy to purchase but no seats listed just section and row
Good, easy to use and confirmation came quickly following purchase
Service charges are exorbitant. It's amazing how much is charged for fees when the computer does your job for you. Highway robbery
Experience was very user friendly and very easy to navigate.
Very easy to navigate the site and secure our tickets. No problems at all!
Alright I thought I was buying ticket's directly from the arena but thats not how it went but I purchased them and within a few hours it was confirmed and I have the tickets
So far so good. I'll be able to say more when I get my actual tickets
Too many promotions at end.
When you ask if I have rec'd my confirmation email - clarify what you mean. The confirmation of the sale and an order number or the actual tix. Not sure how the process evolves. Ty
The first time I tried to complete the order my bank questioned whether there was fraud, but eventually got that okayed.
I had to register to the site to get my tickets once the order was confirmed. I used my email address agin and got there fine.
Instructions made reference to tickets in my wallet. I use the iphone wallet a lot but that was not the wallet you refered to.
Still have to wait until day of show to get the QR Code for each ticket. I hope this will be fine
It was easy to book and everything was clear, except for the currency exchange, which made it more challenging to book.
Good - normal way of buying tickets. I don't know why they keep asking me to confirm that I got my tickets though. Would tell them to stop that practice.
I didn't realize this was a ticket resale site. Paid way more than I should have. Lesson learned.
Thought this was the venue's site, but realized after purchase I have to wait for ticket delivery. Very leery after hav8ng read all the reviews. Hoping that everything works out fine, but we'll see in a few months when my concert gets here.
The tix were in my phone when I got to the ballpark, all was good!
This could be a much easier experience just to buy tickets. And once i purchase something I should be able to get the tickets right then
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members