On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good, easy, easy, glad they went to Ticketmaster. All is good.
Thank you, it was a great experience, I am excited for the tickets and the event
The site showed seats not displayed at venues website. Prices fair depending what your looking for and whos selling
Easy to navigate and response was quick. Thank you for your follow up.
I have received so many emails from you about these tickets and it made it more confusing than necessary.
I wish you would tell me which tickets you are referring to as I purchased tickets at another site on the same day. So I have no idea which tickets you're referring to.
On a whim checked for ticket Thursday for Saturday matinee. Transaction was easy and expectations were clear
I have no idea when I will receive my tickets, would like better information on the follow up or how to proceed after payment.
Tickets On Sale popped up in my search. Their price was the lowest I saw. The selection and purchase transaction were easy.
Overall good experience. Some difficulty for someone not used to ticket buying
Tickets on Sale is very easy to use and user friendly. Quick and easy process'
Easy as to purchase awesome service thank you i jusy ordered deliver tickets instead of email tickets
It was an easy process but I am waiting to receive my tickets. I will update once received.
Terrible options, terrible customer service. Lack of information before confirming.
I bought a ticket for a show I would like to see. The price was fair and the seat agreeable to me. I paid with PayPal and saw that a credit was withdrawn from PayPal which appeared on my Visa Statement. I did not receive an email or have any proof of purchase. I am new to your site and was worried it was a scam. I understand that I won't have my ticket for a while but I would like an immediate confirmation number and email as proof of purchase as soon as the transaction is complete.
Quick and easy way to reserve tickets for your favorite show
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members