On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Nervous about when i receive the actual tickets. When do you send them to me
Everything worked except I couldn't find any way to save the tix to my apple wallet, so if my internet connection wasn 't working at the event, there was no way to get to my tickets.
I ordered very expensive parking on this site and assumed I would receive confirmation immediately of my purchase with an electronic ticket. It was about four days later that I received that confirmation, which made me wonder if I had been scammed.
Overall, purchasing tickets on the website was very easy. The only minor issue was that it was a bit difficult to understand the seating location at the theater itself. However, I realize that this is not related to the website.
The purchasing process was easy to follow and got me where I needed in order to purchase section, row, and seats. YEAH!
Purchasing ticket was somewhat easy except for the two verification step. Was out of town and phone didn't work properly. Overall it was good.
This site charged $98 for tickets that cost $38 at the venue. A total scam!
I was trying to get tickets that included the 25.00 voucher for food
Also price I paid is WAY more than actually charged 🤬
Total Rip off
I wasn't sent the ticket I originally purchased I was sent a different one, that's having me walk a longer distance.
Meh…. Lots of requests for donations after purchase
Location was great but getting out of the garage was very very long only one car at a time could gets out there we're security there but couldn't keep the gate up hopefully next time leaving the gate open after the game will go quick
Easy and quick would probably buy through this option again
It was a decent experience. Wish it was a little more user friendly
I have no experience yet.
When i get tickets, then i will have a response. I already don't like that its forcing me to give a review 😒
I cannot find my tickets through this site. How can I find them?
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members