On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I had ordered tickets for a hockey game in Montreal when arrived was notified they were for a wheel chair access and had to buy tickets there because they wouldn't let us in.
I do not have the tickets. I do not like getting them just before game. I have to make travel plans etc without tickets. I would not recommend purchasing them this way.
Excellent experience and very intuitive process and the experience was amazing at the Sphere
I did not have any problem buying my tickets and it was easy to proceed with the purchase.
Purchased tickets for Creed. Was led to believe that our tickets would get us a tad closer & early arrival/admittance. Neither of these are true & accurate at all. Recvd general seating with regular entrance time... FOR 3X's THE PRICE OF THE TICKETS HERE@ THE BOX OFFICE! I FEEL WE GOT RIPPED OFF!
This is my first time on this site. I'm very hopeful I actually have tickets instead of celebrating my good fortune.
Was able to purchase ticket quickly, but would prefer to receive the ticket immediately instead of wait for one week prior to the event
I bought this ticket months ago and the show is here in a couple of weeks.
Now I can't find it. I paid $130 for it.
None nope dont do surveys. This is way more then 10 characters
My email from TicketsOnSale shows Order #*******, on 2/12/2025. I downloaded the Axs app. This is April 16,2025…. There are still no tickets!
There was so much added costs to the sale of tickets which I thought was too much. Ended up paying $800 more. I will probably not buy tickets from this site again because of unexpected extra costs.
I found what I was looking for the site to purchase the tickets this particular site made it easy and quick to
I live in Brazil and bought the ticket on line. I received email telling me that my ticket are sending to my adress (Brazilian adress). And, another email telling that I will receiving my ticket by email before day 6th of may. I don't know which is correct
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members