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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The activity was suspended and the notification of the cancellation comes on time.
Tickets purchased. Selected electronic delivery. Tickets still not delivered days later. It's saying I could wait until the day before the concert to receive them. I'm guessing I got scammed.
Fast Service and good options. I had a question regarding the purchase and TicketOnSale response very fast.
It was straight to the point and easy to navigate. No complaints.
Site is easy to use. No issues navigating. Emails come promptly
The website is user friendly and easy. I was able to access them quickly and download to my wallet.
It was web transaction, no different or nothing special about it
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Pretty good experience. Only I could say is that you should ask to download ticket master prior the purchase
I did not receive a transfer email. One hour on live chat plus AI. Passwords, new accounts, five emails, three different providers, 29% fees. I will never work with the system again.
This is the first time using your platform and spent $1100. 00 on tickets last week. I'm concerned that I haven't received my tickets yet!
Please send me my tickets which I have paid for. I just want my tickets. I should not feel I have to resend emails. Please just send me tickets which I have paid for.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members