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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I think the process is confusing. I still don't have my tickets and I would love to see them.
Service fees are too high and I would like to choose my own seat!
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The site itself is fine but I didn't realize I wouldn't get the tickets right then. The concert is months away and they say I would get the tickets emailed to me until a few days before. It's worrisome.
Painless to order the tickets. Easy process with no issues to be had.
Easy to book. First time using this site. Seems to be easy. Haven't received my tickets yet still waiting.
So far so good. Hope the ticket arrival goes smooth. Should know 5/18
Very quick and easy process. System made it very easy to purchase
Meh, meh, meh, meh, hate surveys, meh meh, meh, meh, meh, hate surveys, meh
Everything went as it was supposed to. No problems. I was very pleased with my experience.
Still unable to download tickets. Waiting for one of my kids to help me figure out.
Check url before purchasing I made mistake of purchasing first on American website at almost double the cost
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Easy! I will definitely use this service again for future games or events
It always baffles me how high the service and "convenience" fees are for online ticketing. It seems incredibly unfair.
It sucked. I would much rather have had an email with a barcode that I could just save instead of installing an app that is a pain in the $#*! to access and find my tickets. Others just send me an email with proper bar code, easy to show at entrance and go in. Don't know how this is going to work out when it takes everyone 5 min to just find the dam tickets.
Quick and easy experience with your website. Looking forward to the show
Quick concert ticket delivery. Got my tickets on time and everything went well.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members