On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Funeral…no help at all. Overpriced by 500% and so I cannot resell!
I accidentally got tickets to the wrong venue (my bad- I get that) and ten minutes later when I explained to the rep this had been done, she categorically refused to cancel my order so I could get the correct ticket. I understand if a few days had passed, but this was literally 10 minutes later. The transaction hadn't even cleared my bank, and I hadn't (still haven't) received the ticket. It's absolute nonsense. The rep told me my only option was to wait until I got the ticket, then I could *try* to resell it. She was extremely rude and hung up on me. The company's lack of desire to assist their customers is extremely ridiculous and absolutely unacceptable. Do not do business with these people. They don't care about their customers, they only want your money. Not recommended. And ps- I only gave them the one star because it made me. The actual rating is ZERO.
For some reason, everything needs to be a process. You need an account. You need a whole thing. It's all a process and they forced me to fill out this stupid review,
The overall purchase process was quick and easy. I am not comfortable spending so much money and not having the ticket in hand immediately, but I am trying not to stress and trust the process
I was taken back when I saw my Visa bill showing that you charged in USD!
It wasn't noted clearly and I also didn't get chance to cancel the order as I didn't get a confirmation of the order before being processed!
I am not toohappy regarding receiving my paid tickets the day before the event. If something goes wrong I have no time to purchase others. This was not stated when I purchased the tickets.
Bought tickets for the Curling match at 2pm on Thursday (2/26). That was cancelled and moved to Friday at 12pm. Upon arriving at the coliseum, we were informed that the match had been moved to 4pm. NOTE: we received an email at 2:10 pm telling us that the 12pm match had been moved to 4pm (2 hours late). We were unable to hang around the coliseum for 4 hours waiting for a match that may or may not take place at 4. We were unable to wait for matches that were later and did not see any curling.
Much easier than ticket master. Loved the ticket prices including any fees and taxes
The only thing that we had a problem was it was confusing to see the 43.50 on there and not have an explanation of what that was on the ticket
Easy to get tickets just have trouble down loading...
Overall purchase was good and easy
Wish the electronic tickets would be sent immediately and not days before the show as stated
I was surprised and disappointed that the tickets I purchased were not delivered immediately but instead I was emailed that they would be sent a few days prior to the event.
Por favor quiero mi reembolso porque se canceló, se suponía que me iban a dar mi reembolso en tres días
I was concerned when I did not receive my seat numbers & thought I should cancel but was reassured that when I receive my tickets the seats would be assigned.
No problems at all. You're kidding that we need to use so many letters lol
I tried purchasing tickets using my iPad but the sale would not go through. I switched to my computer and the ticket price went up by $20 a ticket.
When I realized the purchase was made in error and asked to cancel the transaction, was told no - even though they have not presented me the tickets and had plenty of time to resell them as the transaction was on the 1st day the tickets went on sale. Biggest ripoff in my life - really feel embarrassed and upset.
Average. I didn't realize they were resold to me. But thats my fault.
Since these tickets were so over priced, I'm apprehensive that this is not a scam. I tried to get a refund 10 minutes after I made the purchase, thinking I was on The Smith's Center website, but was refused.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members