On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very easy and direct to order tickets to a show. I recommend tickets on sale to customers.
Good enough.
Bought some tickets and I will have a good time at the concert.
Thanks.
Was easy to purchase and my tickets came through quickly. I would use this service again.
So far I can't tell if I will get my tickets or if I will get to the game and be told I did not do whatever I should have done! It's bad!
I didn't appreciate having to complete a survey to "confirm" my ticket purchase.
It only took about 2 minutes to order my tickets and have them confirmed.
It was easy to buy the tickets. No hassle. The process was easy as well
Website is very easy to use, received ticket confirmation quickly, but the service charges are expensive in my opinion.
Pretty high service charge. Easy to navigate website
I liked it and it was easy. I wish you could just send the pictures in the mail.
Easy process and quick response on confirmation of my ticket purchase
Seems like a lot of work to get tickets. Much more expensive than I expected.
It was a good experience. I thought it would be more difficult
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members