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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Too many steps in order to get to the final mobile ticket. Maybe you can work on a more direct system!
Bought the tickets last December. 8 days away from the concert now, and still waiting to receive the tickets.
Ibordered the tickets online, got confirmation of purchase. Awaiting electronic tickets.
After I paid for the tickets and watched the show I was told the tickets were free. The show overall was great but I paid 45 dollars for a free show. Ticket master is a scam
It was super easy, however it says my mobile ticket won't be available until the day before the show, which makes me nervous.
Prices were more expensive with all the fees! I wish the fees didn't overshadow the prices.
The fees to purchase tickets is outrageous
Too many cooks in the kitchen I had to email and talk to different people and now you want confirmation and your last email didn't even use those terms. I have and order number and I gave my protection info but does that serve as confirmation plus was I supposed to get e tickets. Or now that m confirming will I even receive them. Feels vague and if I don't receive my electronic tickets I will seek restitution for the amount I have paid. Basically I have paid and you have taken out the money and I still don't have tickets.
I am not computer savvy and this process confuses me on how to get my tickets
The charges + tax were higher than the ticket sale price. Please explain additional charges and markups.
Tough navigation, annoying survey that I seem to be forced to fill out. Making me to never want to use this service again!
Great experience. There was not a place to download the tickets to put in my wallet, however, I think the email will suffice for our entry of 6 tickets purchased.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members