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TicketsOnSale

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

62,835 reviews

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Ohio
1 review
0 helpful votes
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Confirmation
June 13, 2025

Placed a ticket order using this Company for first time. Been getting timely emails that order was received, and then on what date the tickets will be ready to send.

Date of experience: June 3, 2025
France
1 review
0 helpful votes
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Compliquer
June 13, 2025

La démarche informatique pour obtenir ses billets est compliquée

Date of experience: June 3, 2025
Florida
1 review
0 helpful votes
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Bad experience
June 13, 2025

Can't tell if my tickets are confirmed yet Can't tell if my tickets are confirmed yet Can't tell if my tickets are confirmed yet Can't tell if my tickets are confirmed yet

Date of experience: June 3, 2025
South Carolina
1 review
0 helpful votes
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Not good
June 13, 2025

I purchased my tickets almost a week ago and have not received them. The price was higher than it was on the actual website for the seats.

Date of experience: June 3, 2025
Georgia
1 review
0 helpful votes
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Vince Gill tickets
June 13, 2025
Updated review

All Great…no problems ……………….,,,,……………………. ……………………………………………………,…

Date of experience: June 3, 2025

Great experience
May 14, 2025
Previous review

Great experience

Date of experience: May 4, 2025
Mexico
1 review
0 helpful votes
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Excelente
June 13, 2025

Fue muy fácil y muy rápido la compra por medio de TicketsOnsale

Date of experience: June 6, 2025
Tennessee
1 review
0 helpful votes
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Sick🤘🏻🤘🏻
June 13, 2025

Easy to find and quick to order! Can't wait for the show🤘🏻y'all should definitely order from here. It's 100% worth it.

Date of experience: June 3, 2025
Mexico
1 review
0 helpful votes
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Easy to make the purchase
June 13, 2025

I have easyly find my parking place, and the feedbak to my email was also right away.

Date of experience: June 5, 2025
Canada
1 review
0 helpful votes
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Great service
June 13, 2025

Went very well, purchase was easy, had exactly what I was looking for. Good follow up and confirmations

Date of experience: June 2, 2025
Idaho
1 review
0 helpful votes
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It seems to work
June 13, 2025

I bought a ticket and I think it worked. Now I am asked if I got the confirmation email. Yep I did.

Date of experience: May 27, 2025
Virginia
1 review
0 helpful votes
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Easy to use
June 13, 2025

Downloading the tickets can be confusing. Better instructions.

Date of experience: May 29, 2025
Iowa
1 review
0 helpful votes
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Concerned
June 13, 2025

Didn't realize that this site was different than the site you go to for Sight & Sound Theater. So, the prices were much higher than if I just went through the Sight & Sound Theater. I didn't realize that until after I had already purchased the tickets. I read online that once tickets are bought no refunds are given.

Date of experience: May 29, 2025
Canada
1 review
0 helpful votes
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Information
June 13, 2025

Got to chat with staff was helpful to my concerns about my ticket.

Date of experience: May 24, 2025
California
1 review
0 helpful votes
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Still waiting
June 13, 2025
Updated review

We have not received our tickets as of yet we did receive confirmation but no tickets

Date of experience: June 2, 2025

Gove the tickets!
June 5, 2025
Previous review

Gove the tickets!

Date of experience: May 26, 2025
Canada
1 review
0 helpful votes
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Awesome
June 13, 2025

The experience was great. It was very easy to do. The website explained every thing very clearly. It didn't take very long to do. I'm just hoping that I will receive my tickets correctly

Date of experience: June 2, 2025
Massachusetts
1 review
0 helpful votes
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Happy so far happy with process
June 13, 2025

I received confirmation of my order quickly. Look forward to next email about when I will receive my 2 tickets. Thank you.

Date of experience: June 2, 2025
New Jersey
1 review
0 helpful votes
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US Open tickets
June 13, 2025

I got the tickets. The experience was neither horrible nor wonderful.

Date of experience: June 2, 2025
Texas
1 review
0 helpful votes
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PayPal payment could be smoother
June 13, 2025

PayPal is easier with other merchants. Seems like authentication took longer

Date of experience: June 2, 2025
Ohio
1 review
0 helpful votes
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I have not received the tickets. My experience thus far has only been my purchase and spending 500.00. Hopefully i have no problem and enjoy my show. Check back with me after the 20th.

Date of experience: June 5, 2025
Maine
1 review
0 helpful votes
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Easy service
June 13, 2025

Service was quick and easy but the order processing portion seems odd

Date of experience: June 2, 2025