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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I'm old, not computer or phone savvy, and new to this type of purchasing, which I don't like because I have messed up these kinds of purchasing endeavors before. I like so much more the "old ways. So far, I guess everything has gone "Ok," but am still worried that I won't correctly get the tickets on my phone so I can get into the event. I don't know all the phone and computer terminology, so am lost. Everyone who offers only computer or phone access to get things ordered, or done, seems to assume that everyone else knows how to use these formats, and "We All" just don't Not enough instructions beside the buttons we are to click are given so us ignorant people know what to do. I know that writing this will do no good, because this computer/phone process saves YOU money, and that's all you really care about, not the patrons you are supposedly serving. Thanks, Frank 6-7-25
Can't find my tickets. Not good, cant find a number to call or a place to login. When I try to login, it says these tickets have already been taken by another email address. Probably got scammed
Tickets on sale advertised 2 Shawn Desmon tickets for roughly $360, I ended up paying $500+ and still waiting for my tickets, Not sure if it was a scam or if I will be getting them soon. Keep getting a confirmation email that asked if I got a confirmation email and took me straight to this review. So not sure if this is legit or not.
Great experience finding tickets. Everything was perfect
I'd like to buy my tickets and be left alone.Its annoying to almost being forced to give a survey, even more annoying to make it 50 characters!
The page that popped up after my purchase said "pending" for like 1-2 days after the transaction?
I'm not sure this platform was any better than another. I think I'll a little confused about the REQUIREMENT to complete this survey.
Good prompts easy to follow directions. Just wish tickets were available earlier
It will be my first time in concert, im very looking forward for October
Had a problem with the site accepting my debit card. Changed to discover card and transaction went through
This was a simple process and the quick response is greatly appreciated
Very simple proces in loading information and getting quick response to request
I'm afraid I will not receive my tickets. Seems kinda shady. Made a mistake. Wanted to order straight from the box office
Easy transaction - good experience - options available. Straight forward
We shall evaluate the experience after Aug 16th when we are due to receive tickets
Tickets were easy to order…. But getting them digitally downloaded took a few unexpected steps…. Required to download the MLB app…. Which took a bit of time to accomplish
I think you want to have to much from purchaiser/customer/! All need to be more simple, without making us to send to you our/ customer's/ survey.Just you need it, but not your customers! Anyway I'm fully satisfyed with your services. Thank you very much!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members