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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The process to buy tickets was self explanatory and easy to navigate.
There was no confirmation of our exact seats. Interaction with customer service was cumbersome and robotic.
I sincerely appreciate you sending me my tickets after the mix-up. Thanks to your patience and dedication, I was able to enjoy the show and even had the incredible experience of sitting up front and close!
I must admit, having never heard of your site before, I initially thought it might be a scam. However, after speaking with the manager and experiencing the excellent customer service you provided—along with the professionalism and courtesy of the customer relations team—I quickly realized that your company is legitimate and trustworthy.
Thank you once again for your outstanding support. I truly appreciate it!
It was a great experience using this and made it easy and fast to get whatever tickets your want for any event going on! Would definitely be buying tickets from here again
Great customer service no problems at all always will be getting tickets
Lady was calm and very patient with me Issue resolved with thanks to her
Very easy process and prompt service. I wish the venue had a better seating chart
But the ticketing process was simple and efficient
I have been sent too many emails concerning my tickets. Don't know what to respond to Do I have my tickets or not?
I ordered these tickets and the show isn't until August. It's now only June. The tickets were transferred to my Ticketmaster account, so they show up under "My Events", but if there is any issue with the tickets, like if they were fraudulently purchased by the person transferring them, they could be cancelled at any time, removed from you account and no longer available to use. So with all of that being said, I really hope that they were bought honestly by the person who sold them to me! We'll see how it goes, but I'm just really nervous about scams since they're so common these days. I did contact Ticketmaster and they said that the tickets are in my account so that's good. So now it's just a waiting game to make sure that I wasn't sold duplicates or anything shady.
Fast while using this app it was very easy to network myself through the prompts very appreciative to the quick access and the receipt coming to my email for confirmation
Easy to navigate, quick and to the point, no confusion. Would definitely purchase through this site again.
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I bought the tickets, they didn't come right away but I'm not too worried about that
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members