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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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You can't get a refund on your tickets no matter your situation may be. I accidentally bought double the tickets and couldn't get a refund.
I was given a vague notice that I would receive my ticket b y April 24. But there was no seat number in the confirmation notice and a vague warning that I might have to install an app to receive the ticket. This is really not what I signed up for. I will not know for sure that I even have a ticket until the distant date of April 24. I have no idea if this ticket is real.
The only reason I rated this a 3-star is because the site took me to a promotional website for free online shipping that appeared to be part of the ticket delivery process but was just an irritating and misleading add, that was a hassle to get out off.
My card was charged twice, while only one charge went through; the double-charge caused a lot of anxiety. Confirmation email states "delivery confirmation." Yet I am not to receive my tickets until the day before the show?
I thought it was the venue site but when I purchased I then realized it was an outside site and was in American currency.
All in all the process was ok
Although I have not received the tickets yet and it says they will email them to me before gne even which is a bit unusual
Popped up as the first site for ticket sale for select concert and most expensive - 3 x regular price - complete ripoff. Shameful.
I fell into the trap of thinking that I was purchasing tickets from another site because I did not carefully examine the URL. Then, moments after the purchase, I realized that the price was inflated but was unable to cancel the purchase. It would be reasonable to have a few minutes.
Resellers should be prohibited from selling tickets above face value when they are still available.
I am accustomed to getting my ticket IMMEDIATELY after paying on other vendor websites. Ticketsonsale has charged my credit card but has not sent me my ticket over 72 hours later as of this writing. After contacting them they informed me that I would be receiving my ticket the day before the event or earlier (?) How long does it take for a customer to receive their tickets? I am in the process of contacting the major vendor of the event. I will NOT be waiting until the day before the event to receive my ticket!
How many emails to tell me I will gt them on this date or not get them.
That is insane.
Second 2,000 ads for an event I bought tickets to; and to get a hotel etc. It's too much.
I would rather wait in line at 2 am for tickets outside a department store than deal with this BS.
I like to go ahead and have my tickets have them printed out be able to hold onto them then being emailed to me the day before the concert when it's five months away is not my favorite method but otherwise everything was simple and easy
Easy to navigate the website and purchase the tickets. An order summary email was sent within minutes of finalizing the transaction.
Thought this was connected to ticket master and would bring me to ticket master to purchase tickets. Prices didn't specify it was in US... Wasn't till after I purchased the tickets and checked my bank account, that the tickets were sold in US $$. So I ended up paying almost double for tickets that aren't even worth it. Tried to find a link to cancel my tickets but wasn't able to. I'm not a very happy customer using this.
Very confused about when I will receive tickets. I feel they should be distributed right away
Purchased 2 tickets for Lenny Kravitz and purchased the insurance. An hour later, I realized I purchased the wrong section, I called to cancel the tickets and wanted to re-purchase in a closer section to the stage. I was told I could not do that, what was the purpose of paying the extra money for the insurance? I am a very unsatisfied customer!
After purchasing there is no explanation on what is required to get your tickets or how to get the tickets at time of event. Once I got that all figured out everything is great.
I don't like the fact that you have not identified the seats for our tickets. I tried to follow up on your website and the website would not work for me to be able to contact you directly.
I've confirmed that you confirmed my order. I still need to receive the tickets.
Nice, very helpful and easy transition. Had a great experience. Nice venue very good time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members