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TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I just received the confirmation email regarding my purchase, so still waiting on the actual ticket to be sent.
But so far, I will use this site again.
I can't really review until I have my tickets😃 But the experience has been smooth so far!
It has been a challenge to say the least, but thus far everything's going fine I am waiting to get the tickets. I guess they're going to be sent to my phone electronically before the game Colorado Rockies and the Padres I hope it all works out
The ticket purchase process went well. I will purchase tickets through this website again in the future.
Buying show tickets on Tickets on Sale was quick, easy, and stress-free—the whole process was smooth, secure, and incredibly convenient!
I'm worried about the fact that my tickets will not be transferred until 4/30/26. The event is 5/2/26. I will have already flown to the destination with no tickets in hand for the main event.
Hasn't cleared yet but pretty simple
Make sure this is your last resort to get tickets. I could have purchased tickets still for half the price of what I paid through this platform.
After purchasing my ticket and receiving a confirmation email I received an invoice for ticket insurance coverage charged to my credit card that I did not ask for. I telephoned to cancel the insurance and was told it would take 3-5 business days to return the card to my card. This is an unsavory practice in my mind.
The quickness of the conversation (much of which was electronic) could be smoother and a bit easier to navigate. With the understanding, of course, I live in Lake Forest, IL and the internet service isn't always top notch accross the board, which may have contributed to the slow transaction.
Show was cancelled by venue. Did not get a notice. Still waiting on a refund or at least a rescheduled date for the show.
So far not feeling satisfied.
Did a Ticketmaster lookup for the Santana concert in Los Angeles at the Hollywood Bowl == but somehow -- and unknown to me at the time -- YOUR website came up and I selected and paid for tickets... only to find out that it was NOT Ticketmaster where I have an account... I clicked on the Contact Us button that did NOT work... I am VERY concerned that you took my money and I may never get my tickets...
Haven't got my tickets yet. Heard good and bad things about this site. Couple months away from my event and haven't got tickets yet
This was my first time going through this site and it was easy to use and got a great deal on my tickets
When I went to purchase 8 tickets to the upcoming PWHL game in Calgary (Tor vs Ott) I was frustrated when trying to make a selection. I could see the Section and the row, but I was unable to see which seats the 1-8 were. I had been looking to get an aisle seat as one of our party is a larger gentleman with bad knees and he cannot keep them tightly bent for 3 hours. Someone told me that if I was on my home computer that I could've zoomed in to see what seats were on offer, but at that point I had already given in and purchased my tickets. It would be helpful at some point before the end of the transaction the seats be explicitly listed. Maybe there was a moment, but I didn't see and I was looking for them.
Also, it was not clear at all that the prices I was dealing with were USD. I imagine it is not normally a problem if the majority of the events that you sell tickets for are for venues in the US. What caught me off guard and why I didn't think to look is that I was buying tickets to a game in Canada, so I assumed the currency would be CAD. Even my order summary only states that the total is $509. So I was unpleasantly surprised to find on my visa that I was charged $715CAD. While I am not here to say that they should cost less than what I paid, I like to know what I will have to pay when making my purchase. If you are selling tickets to canadian venues, please make it clear that the prices are in USD.
You can't get a refund on your tickets no matter your situation may be. I accidentally bought double the tickets and couldn't get a refund.
I was given a vague notice that I would receive my ticket b y April 24. But there was no seat number in the confirmation notice and a vague warning that I might have to install an app to receive the ticket. This is really not what I signed up for. I will not know for sure that I even have a ticket until the distant date of April 24. I have no idea if this ticket is real.
The only reason I rated this a 3-star is because the site took me to a promotional website for free online shipping that appeared to be part of the ticket delivery process but was just an irritating and misleading add, that was a hassle to get out off.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members