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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Expensive easy to use but additional charges are outrageous but this was for my 13 year old son and I would do anything for him
Ticket Master was unable to answer call for assistance while on hold for 25 minutes plus.
Seamless. I am not adding anymore characters. Thanks for asking.
It was easy to buy a ticket on this website. I had no issues at all. I would do this again :)
I was looking to get tickets for my husband since he loves baseball. It was convenient, but a bit expensive.
Good, I still haven't received my 2 tickets for tomorrow 06/18/2025
Have used site before very easy and happy with. Highly recommend it
Went online, foudwhat I wanted and purchased. That easy! No problem. Will not receive tickets till closer to event so cannot speak that but- so far - everything has gone great!
Getting the tickets was easy, I don't like being forced to describe my experience.
Do not line not having tickets until one week before the show and I don't have the seat numbers in my reservation. Frankly creates a breach of trust.
No, I don't want to go to the trouble of making up a long, wordy response.
I am unsure if this retailer is trustworthy. I have ordered my tickets and the payment has gone through but I did not receive my tickets yet. I only know the row number but did not receive assigned seating yet. The event is not until September but I do not want to be waiting until the last minute to find out if I have been scammed or not. I googled this retailer and there are very mixed reviews so I am getting worried.
It helped me find tickets for a great price! They had many options available and was easy to find the best option!
I'm not sure why I'm emailed about providing feedback. And why I have to sum it with less than 50 characters. This is why I give customer service a 1
Great and simple transaction. Highly recommended. Other than having to put at least 50 characters in this review. 🤣
I bought a ticket and I expect to receive a ticket. It's about what you would expect from buying a ticket
I wanted to participate in the picture and photo session before the concert but you didn't have the option. Please advise. Thank you
I had to make multiple attempts to complete account for ticket to transfer.
Forgot to log in on time, and that caused me to leave a review that demands 50 charachters lol so enjoy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members