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TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was using ticketmaster.ca and when I searched for tix it took me to this site. Not knowing I was paying in USD... the ticket price was the same as it would have been in Canadian dollars however, I had to pay 40% more!
Didn't realize that the tickets would not even be sent to me until 3 days before the event in September 2026. That information would have been helpful on your end.
So far so good. It's a bit in nerving that I don't receive my tickets until the day before the game but I'm at optimist. Fingers crossed!
The ordering process went well and I did receive two confirmation emails. The second email stated that my Tickets were now available, however, it's been 4-days now and I still do not see my Tickets within the MLB Ballpark App? Hoping they will populate within the next week or I may need to contact the Ticketsonsale Cust service team.
I wish I could know the exact seat I was purchasing instead of just the row. This caused me to stall and consider other purchase options.
Unsure of experience but as long as tickets are processed and received all is good
I had great difficulty getting any kind of confirmation on a timely basis that my purchase was actually accepted, and then being able to access the web ticket via mlb.com on my phone. It took over 9 hours, trying intermittently, to finally get it. Since I was visiting family, it was a great distraction to have to spend so much time and effort completing what should have been less that a 5 minute transaction.
They send you a confirmation e-mail, but then send you another e-mail stating that they want you to click on a link confirming that you received a confirmation e-mail which takes you to this satisfaction survey. Still haven't received my tickets yet.
After two days of head thumping on my own(I know I followed the directions carefully) The MBL access was worthless, so don't direct a download to that app! I found the text assistant link in an email. I had a lovely, helpful assistant, who walked me through the process. For spring training access go directly to the field you're going to be at. From that site and your order number you can access everything including putting it in your Wallet. I can't be the only person going to Spring Training that found this painful.
Hassles free purchase. I was scared because of the mix reviews but I received my tickets and I was able to add them to my wallet. Just waiting on the day of my concert with my daughter.
Would actually prefer to be able to have physical tickets. Nicer to give them to others then trying to transfer as there is always issues in anything we have purchased and then tried to transfer some of the tickets for others that couldn't do it online. Plus on this one it said the tickets might not come until the date of the venue, and that I don't like, I want them ahead of time
I realized that I had a prior obligation on date of event. I tried contacting the company and a recording stated that there is no possibility of a refund
After purchases tickets I found that Ticketmaster has way better seats for less than half the price. I tried to cancel purchase but could not find a way to do so. I tried to find help doing so a the help option was zero help and could not find a way to chat now with customer service. Will be sticking to ticketmasters website from now on.
Was not offered opportunity to purchase specific seats from a seat map.
Meh meh meh meh meh meh meh
It was a last minute purchase for theater tickets. Seamless process and so well executed! Thanks for making it easy!
The prices were the same as other websites but in USD. I didn't realize until checkout and ended spending an extra 25% because of it! I feel tricked.
Le site devrait être en français aussi. Il y a des francophones
I was directed to your site and did not realize that I wasn't dealing with the Massey Hall box office. Prices were listed at a lower price than I paid because they were in US funds and I had to pay 30% more. I am unhappy to be buying tickets from an American company for a Canadian venue. I found this very misleading. Also the seats were described as 'Great' and now i see there will be a limited view. I am very unhappy with my whole experience using your site. I truly hope that there will be no problems at the door using my e-tickets. This is a special occasion and i have very limited funds as a retiree.
I thought I was buying original tickets but not sure if these are secondary market. It says I may not get my tickets until like the day before. I don't want to book travel if there is a chance my tickets fall through. Super confusing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members