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TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Honestly took no time at all! I bought my tickets and they were sent immediately
👍 The first time you have been to an island 🏝 I had the chance and the last one was a bit more difficult 😣 I'm sorry 😢 and thanks 😊 Have you ever wondered if there was an actual reason
It was an easy purchasing experience but I am still waiting to receive my tickets
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Read the fine print she said. Show gets cancelled… well rescheduled they say. They dont know when, but in the mean time no refunds allowed. When is the rescheduled event? Who knows but youre going whether you can actually make that date/time or not…. Seems legit. Refund me so i can buy the tickets again IF i can make the next show? Nope. They got my money. Maybe they'll cancel and i get a refund in 3 months? Time will tell i guess. I didnt buy ticket protection because i knew i could make the show that got cancelled. Now im out the cash til i see if i can make the rescheduled show? Or i can resell my tickets myself then of i can't make the show? Lame.
It was good, easy to process, gave me different options, got what I needed
Just send me the tickets already. Too many emails before I could download the tix, then I had to open an account. I'll be in Charlotte visiting. I want to see a ballgame, not view upcoming events elsewhere, not buy merchandise, not buy season tickets. I just want to see a ball game, period. Don't make it so damn difficult for a one time visitor. You'll make enough money from me for seat and food; there's no need to sell my email, cause I will be deleting it right away. Anyway.
It was an easy process, but the confirmation email takes about 30 min so you need to purchase your parking tickets with that in mind.
Good experience thank you very much nothing else to say so why put us to a character limit before we move on doesn't really want to make me complete another survey for you
My tickets do not show in the downloaded app. I have to get to them from the email.
Have a difficult time getting password to change. Did not get email with link to ticket page
I went to website of the venue to purchase the ticket.it was very easy.
When someone buys an off site parking ticket, do not give directions to the event site. We were 1/2 mile away and were given directions on your site to the event. When I get to the parking area, they will give me directions for the walk. Tell your techies to get their act together.
See title, I don't like waiting until the day before event while you sit on my money to receive tickets.
The options for ticket purchase didn't tell me exactly which seats I was buying, the system didn't accept american express and I was caught by surprise at the end that the tickets were in USD. Why on earth are you charging in US dollars for a Canadian venue? If I had realized then I would not have purchased the tickets I did. The protection fee was also too high per ticket-
Great service. Very helpful. Would use this service again.
I am uncertain whether I will receive my tickets, as I saw some extremely negative reviews online. They promise delivery by the day before the concert, which is quite anxiety inducing. I've also read that their customer support is terrible. Overall, I truly wish I had bought from somewhere else.
Process what quick and easy. Can't wait until I receive the actual tickets via email now. Thanks
The purchase and process were easy to follow. I had no issues downloading the ticket.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members