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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Trying to find my tickets but got sent this link instead
Was able to get my tickets fast and with no hassle. Affordable too.
Took 2 hours to complete and still not able to view
I am trying to get my tickets Like the email tells me to by using the same email address that I used to purchase the tickets. I triple checked the address and know that I used the correct address. When I use the same address to obtain the tickets, it's says I'm using the incorrect address and that I only have two tries left. This is beyond annoying. What do I do if I can't get the tickets?
The ticket I bought was 74$ ended up being 117$. Then I found 2 more same price on a different site and they ended up being only 100$ each after taxes. If I knew it was that high I would have shopped elsewhere
First time I used this. Overall I'm satisfied with the service
I tried to cancel the purchase less than 45 minutes from purchase as I found the price was doubled after checkout.
I spent $70 dollars a ticket for each of two tickets, then had to eat $60 of service charges! Give me a break, where is the value in that charge?
This company charges really too much for the ticket's charge.
We had a good experience shopping with TicketsOnSale. The selection and ordering process was easy. I want to wait and see how the next steps go. If they're as easy as the first steps, I'll change my rating to 5 stars.
A little complicated but once I figured it out tickets bought and the best part was advanced sale and showing where we were sitting
Service was good a bit confusing but an overall pleasant experience
I called to cancel withing 2 minutes of purchase due to an error-and no one could help me with a refund
Big rip off, noticing Better Busines Bureau. Is going to be notified as well as the police.
I did not find the site to be very user friendly. I kept getting emails suggesting I had not completed my transaction yet received confirmation emails - confusing!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members