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TicketsOnSale

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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62,091 reviews

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New York
1 review
0 helpful votes
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Scammers omg
April 14, 2023

Just trust me and don't buy from them. You won't ever get ur ticket

Date of experience: March 15, 2023
Ohio
1 review
0 helpful votes
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Where are my tickets?
April 14, 2023
Updated review

I purchased tickets, received a text they were ready, I clicked accept. Went to error ( something went wrong). Where are my tickets? Also was taken to ticket master same experience...

Date of experience: March 15, 2023

Fast and easy
March 14, 2023
Previous review

Fast and easy

Date of experience: March 14, 2023
New York
2 reviews
0 helpful votes
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Broadway Tickets
March 15, 2023

Quick and easy. Website was easy to understand and navigate.

Date of experience: March 15, 2023
Nevada
1 review
0 helpful votes
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I paid 30 extra dollars for a concert because of reseller fees.

Date of experience: March 15, 2023
Arizona
1 review
0 helpful votes
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Fee structure unrealistic
April 14, 2023

I have had a large sum of money on file with you for years now due to pandemic causing canceling of events. You did not give the money back to your customers like other companies did. The feels you charge are over the top.

Date of experience: March 15, 2023
New York
1 review
0 helpful votes
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All OK
March 15, 2023

Decent enough. Beats the many experiences I've had using Ticketmaster.

Date of experience: March 15, 2023
Arkansas
1 review
0 helpful votes
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TicketsOnSale
April 14, 2023

Having problems setting up my account to receive my tickets. Should not be this difficult.

Date of experience: March 15, 2023
Canada
1 review
0 helpful votes
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Good!
March 15, 2023

It was a very easy and quick process! Website was easy to follow

Date of experience: March 15, 2023
Florida
2 reviews
0 helpful votes
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Easy peasy
March 15, 2023

One of the best ticket sites I've used. Very user friendly. Fast and easy!

Date of experience: March 15, 2023
Florida
1 review
0 helpful votes
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Red Rocks Concert Tickets
March 15, 2023

Great- it was fast & easy to connect, purchase and receive the tickets.

Date of experience: March 15, 2023
Pennsylvania
1 review
0 helpful votes
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Not Happy!
April 14, 2023
Updated review

Yes the purchasing process was easy BUT your prices are VERY inflated and the Service Charge is too high! I should have waited 10 more minutes for the venue presale code because I could have gotten much better tickets at a much better price. When I called to try to cancel, of course I received the message that there are no cancellations or refunds. So I guess I am STUCK. Live and Learn - I won't use your service again.

Date of experience: March 15, 2023

Quick and easy but Service Charges are too high
March 15, 2023
Previous review

Quick and easy but Service Charges are too high

Date of experience: March 15, 2023
Pennsylvania
2 reviews
0 helpful votes
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Easy Process
March 15, 2023

Easy enough progress, but the kicker... you can't view which seat # you'll be in! My fault for sitting using this site. I got to pick my section & row, that's abt it. Never again :(

Date of experience: March 15, 2023
New York
2 reviews
0 helpful votes
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Annuel
March 15, 2023

Easy and fast service. All went well during process.

Date of experience: March 15, 2023
Washington
1 review
0 helpful votes
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Tickets
April 14, 2023

Fast and Easy to get the tickets that I wanted so badly

Date of experience: March 15, 2023
Missouri
1 review
0 helpful votes
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Concert time
April 14, 2023

Was pretty easy to guide your way through to see what you wanted to buy

Date of experience: March 14, 2023
Texas
1 review
0 helpful votes
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Should have read more closely
April 14, 2023

Upon receiving my tickets and seeing the original price and realizing I just used a resale site, I am furious at myself. Sorry but I'll never use this site again, now that I know. My mistake -- my expensive mistake

Date of experience: March 14, 2023
Rhode Island
2 reviews
0 helpful votes
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Still waiting my tickets
March 14, 2023

I don't appreciate having to pay more than face value for tickets to an event

Date of experience: March 14, 2023
Pennsylvania
1 review
0 helpful votes
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I bought two tickets for IL Divo event in Casino Park, Bensalem, PA on Saturday Mar 11,2023, just 1.5 hours before the event began. I've got proof of buying the tickets and an email with instructions on how to get the tickets. It was required to get AXS app on phone, open an account and get the tickets. I did what they asked for, but I didn't get the tickets. Having those tickets on my phone was mandatory to show them to gain entry to my event.
I wanted to call the customer service of "TicketsOnSale" for help, but in the emails, I've got from them there was no phone #.
Me and my wife were already dressed up and ready to go, we were extremely disappointed having no tickets and staying at home.
Next day on Sunday I went to Park Cassino in Bensalem to look for some possibility to get back $188.04, but there was nobody working in there either from "TicketsOnSale" or "AXS". Then, I called my credit card used for that purchase. They told me that after pending when charge will be done the Merchant phone # will show up and I'll be able to call to solve my problem. I called them on Tuesday, but I heard that the event was performed 3 days ago, and they can't recover my tickets and sale was final.
Now I put transaction of buying the tickets on my credit card in dispute. I'll see what happens!

Date of experience: March 14, 2023
New Mexico
2 reviews
0 helpful votes
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I bought six (6) tickets to the UNM Lobo game. Tickets were $36 each. My total invoice was $294.24. This includes a $70.74 service charge, plus an Electronic Transfer fee of $7.50. Still no tickets in my inbox.

Date of experience: March 14, 2023
Connecticut
1 review
0 helpful votes
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Confused!
April 13, 2023

So confused! It says "you've accepted your tickets", but I can't access them. When I tried to chat with an associate they just kept asking me to select a topic and wouldn't respond to my question. Hopefully I haven't been scammed...

Date of experience: March 14, 2023