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TicketsOnSale

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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62,107 reviews

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Georgia
1 review
0 helpful votes
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You Suck
April 16, 2023

You're already gouging me with the price, only for me to find out after purchasing that the row on the tickets I bought doesn't actually have actual SEATS! It;s standing only.
So... YOU SUCK!

Date of experience: March 17, 2023
Oklahoma
1 review
0 helpful votes
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Misleading ticket info
April 16, 2023

Tickets were advertised as section 200 general admission. One would assume that would mean you would have a seat somewhere in section 200. After purchasing 4 tickets in section 200 and receiving the mobile tickets, the tickets are NOT in fact in section 200 like advertised. Tickets are instead a SRO standing room only ticket. Nowhere in the description did it say SRO standing room only ticket. Tickets are falsely advertised and gave misleading information.
After chatting with a customer service representative and given more false information
I pulled up the stadium seating chart to locate the SRO standing room only space. The representative assured me there was "seats" below the press box. That is not at all what the actual stadium seating chart shows. SRO tickets are in right field and center field on the OUTSIDE of the stadium. Very disappointed in the false information and the fact the customer service representative offered no help or solution.

Date of experience: March 17, 2023
Connecticut
1 review
0 helpful votes
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Awful!
April 16, 2023

I accidentally purchased tickets online, called immediately to have transaction stopped. They had not even fully processed my transaction yet and the man on the phone refused to help me in any way. He kept repeating the same phrases. He wouldn't let me speak to a supervisor. Also, I look now and they are charging double the face value of the tickets. AWFUL!

Date of experience: March 17, 2023
North Carolina
1 review
0 helpful votes
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Terrible
April 16, 2023

I can't get the tickets no one will call me back to give me my money back

Date of experience: March 17, 2023
Minnesota
1 review
0 helpful votes
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Springsteen Concert
March 17, 2023

THe process was easy through this sites. Found tickets at a reasonsonable price the day of the concert. Had my tickets within a few minutes. But dislike having to pay the high fees for these sites.
Fees were almost as much as the ticket itself. If I purchased the insurance I would have paid more for fees and insurance that the actual ticket price.

Date of experience: March 17, 2023
Illinois
2 reviews
0 helpful votes
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Processing fees are ridiculously high. I received an email offering 10% off my order at checkout which would have helped offset the processing costs however I was not giving the discount. $600 for 2 tickets, over $150 in fees. Rip off.

Date of experience: March 16, 2023
Utah
1 review
0 helpful votes
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After I had the account set up the system never did show the tickets in my account so I could display on the phone at the venue gate. Had to pull up the email and show the barcode on the email. I would suggest. Either stop offering this supposedly quicker no account needed purchase path or have a visible button that allows the sync to take place. BTW the help desk person was outstanding but now that I have an account I don't think I will have probs. Our team won so I have generally been very happy.

Date of experience: March 16, 2023
Utah
1 review
0 helpful votes
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Easy checkout but high fees
April 16, 2023

Buying tickets was quick and easy, but the "service fees" are too expensive. There is no service, it's all automated but I had to basically buy another ticket to pay for the fees.

Date of experience: March 16, 2023
Arizona
2 reviews
0 helpful votes
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Hidden charges ugh
April 16, 2023

I can't believe all of the additional charges added to a ticket these days. Also can't understand why there is a 6.95 charge for an auto response email.

Date of experience: March 16, 2023
South Carolina
1 review
0 helpful votes
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Horrible First Time
April 15, 2023

Don't know why I can't find my tickets... It say I didn't purchase it yet and my bank account say pending, which mean the purchase went through its just waiting to clear... So I'm not sure what to do at this point ‍

Date of experience: March 16, 2023
New Mexico
1 review
0 helpful votes
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Sales
March 16, 2023

Got tickets right after purchase and transferred to Ticketmaster site.

Date of experience: March 16, 2023
Canada
1 review
0 helpful votes
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Review
March 16, 2023

Easy and quick but very disappointed that you can't refund.

Date of experience: March 16, 2023
Alabama
1 review
0 helpful votes
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Unauthorized purchases
April 15, 2023

My kid purchased these tickets without consents, I have tried to to contact customer support but can't talk to anyone

Date of experience: March 16, 2023
Florida
1 review
0 helpful votes
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Great
March 16, 2023

Great... muy buena experiencia. Es una de las mejores aplicaciones.

Date of experience: March 16, 2023
Illinois
1 review
0 helpful votes
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Crazy price jumps
April 15, 2023

I got charged an extra $40 of fees. Not cool man. I sure won't be making that mistake again

Date of experience: March 16, 2023
Delaware
1 review
0 helpful votes
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Oceans Calling
March 16, 2023

The process was fine, but I was trying for a one day pass for $135 but even though I signed on before 10, the cheapest was $210, plus all the fees I ended up paying $280 which is almost what my friend paid for a 3 day.

Date of experience: March 16, 2023
Florida
1 review
0 helpful votes
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I can't get in touch with anyone about honoring tickets for a different game. The stadium will only talk to me if I go through the original provider. Help!

Date of experience: March 16, 2023
Massachusetts
2 reviews
0 helpful votes
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Fabulous
March 16, 2023

Good and easy and was happy with the prices and seating selection

Date of experience: March 16, 2023
Nebraska
1 review
0 helpful votes
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First time buying a concert ticket
March 16, 2023

I would recommend using "ticketsOnSale" quick and Ez!
My very first time attending a concert and very excited.

Date of experience: March 15, 2023
California
1 review
0 helpful votes
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Quick and easy
March 16, 2023

Fast, fast and fast, fast, fast, fast, fast, fast service

Date of experience: March 15, 2023