Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TicketsOnSale

TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
How would you rate TicketsOnSale?
grey stargrey stargrey stargrey stargrey star

TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

64,411 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Darrell P.
Unfollow Darrell P.
Share Review
Report Review

Looking for tickets
April 9, 2024

Went to the Straz site for tickets and was moved to TOS. Numerous tickets were available, some with substantial savings, which i jumped on. Have yet to see how the seats will turn out, but if they are acceptable, i will have scored a coup.

Date of experience: March 29, 2024
Canada
1 review
0 helpful votes
Follow Diane D.
Unfollow Diane D.
Share Review
Report Review

As soon as I realized my mistake - thinking I was on ticket master, I tried to cancel - no way to do it...

Date of experience: March 29, 2024
Connecticut
1 review
0 helpful votes
Follow Eric L.
Unfollow Eric L.
Share Review
Report Review

Too much
April 9, 2024

Within minutes of purchasing the tickets you've sent me four emails and counting. Pump the breaks guys. Let me enjoy the purchase and send me other stuff a day or two later. The extra fees are a pain, but whatever.

Date of experience: March 29, 2024
Nevada
2 reviews
0 helpful votes
Follow Elizabeth C.
Unfollow Elizabeth C.
Share Review
Report Review

Awesome experience
April 9, 2024

Great easy experience, easy to understand. I plan on going thru your website again and again.

Date of experience: March 29, 2024
Wisconsin
1 review
0 helpful votes
Follow Rochelle B.
Unfollow Rochelle B.
Share Review
Report Review

Bull$#*!
April 9, 2024

Ticket surcharge is ridiculous of 60.00 dollars there is nonreason that you have to charge that much for tickets absolutely dumb..

Date of experience: March 29, 2024
Puerto Rico
1 review
0 helpful votes
Follow Josep T.
Unfollow Josep T.
Share Review
Report Review

Perfect
April 8, 2024

Perfect very nice service and complete the experience very well

Date of experience: March 29, 2024
Florida
1 review
0 helpful votes
Follow Laurel J.
Unfollow Laurel J.
Share Review
Report Review

Overcharged
April 8, 2024

I don't like the surprise charges for receiving the tickets online. It's false advertising for the price of the tickets.

Date of experience: March 29, 2024
Canada
1 review
0 helpful votes
Follow Floyd D.
Unfollow Floyd D.
Share Review
Report Review

No enough info
April 8, 2024

It did not state it was an exhibition game. I wanted regular season

Date of experience: March 29, 2024
Texas
1 review
0 helpful votes
Follow Ty P.
Unfollow Ty P.
Share Review
Report Review

I feel played.
April 8, 2024

Parking pass was 60% higher than displayed. Parking lot attendant laughed.

Date of experience: March 29, 2024
New York
1 review
0 helpful votes
Follow Lorena X.
Unfollow Lorena X.
Share Review
Report Review

I received confirmation of purchase, but no tickets yet.

Date of experience: March 29, 2024
Washington
1 review
0 helpful votes
Follow sheila F.
Unfollow sheila F.
Share Review
Report Review

Parking fee at lumen field
April 8, 2024

I feel I was thinking that I was getting a great parking spot to take my disability husband who can't walk a long distance so v I choose this parking location for v the mariners game March 28th.
I paid on line $109.72, but when we got to the parking garage, it said $60.00, and they told me I had to park where everyone was parking, up on the 5th and 6th floor and hope we get a spot near the elevator.
If I did not get close then he would have c to walk a far distance. That was unacceptable to me because I paid so much more.
I would really like too get a refund. Thank you

Date of experience: March 29, 2024
Ohio
1 review
0 helpful votes
Follow Joe W.
Unfollow Joe W.
Share Review
Report Review

We were charged more than told by $144.
Customer service was no help

Date of experience: March 29, 2024
Utah
1 review
0 helpful votes
Follow Melody Y.
Unfollow Melody Y.
Share Review
Report Review

Fantastic
April 8, 2024

Amazing always great easy to order tickets and I would recommend a friend to buy from

Date of experience: March 29, 2024
Missouri
1 review
0 helpful votes
Follow Kyla Q.
Unfollow Kyla Q.
Share Review
Report Review

Tickets were way higher than the original price. Then I tried to reach customer service, no live reps

Date of experience: March 29, 2024
Virginia
1 review
0 helpful votes
Follow Dissatisfied User D.
Unfollow Dissatisfied User D.
Share Review
Report Review

SCAM
April 8, 2024

Scam site, do not trust. They will rob you and hide behind a "third party" excuse

Date of experience: March 29, 2024
Georgia
1 review
0 helpful votes
Follow Timothy U.
Unfollow Timothy U.
Share Review
Report Review

Easy to use.
April 8, 2024

Purchased baseball tickets, super simple. Will use again

Date of experience: March 29, 2024
New Mexico
1 review
0 helpful votes
Follow Aileen C.
Unfollow Aileen C.
Share Review
Report Review

Too pricey
April 8, 2024

I don't see why I got charged a $25 delivery fee per ticket especially when it's a digital ticket

Date of experience: March 29, 2024
Massachusetts
1 review
0 helpful votes
Follow Daniela M.
Unfollow Daniela M.
Share Review
Report Review

Cancel ticket
April 8, 2024

I bought a wrong ticket and contacted supported and they did nothing, I was left with a loss

Date of experience: March 29, 2024
Canada
1 review
0 helpful votes
Follow Marjorie R.
Unfollow Marjorie R.
Share Review
Report Review

Annulation de commande
April 8, 2024
Updated review

Commande annulée sans savoir pourquoi.
Juste un mail précisant que s'est annulé mais pas de solution alternative

Date of experience: March 29, 2024

Sentiment de sécurité
April 8, 2024
Previous review

Sentiment de sécurité

Date of experience: March 29, 2024
Canada
1 review
0 helpful votes
Follow Scammed Y.
Unfollow Scammed Y.
Share Review
Report Review

Not Ticketmaster
April 8, 2024

I searched for Ticket Master on Google. Somehow ended up on this site instead. I don't buy tickets very often so I didn't realize this was a resale site until the charge hit my credit card. The charges were in USD so I ended up paying 40% more than I should have and there is a no refund policy.

Date of experience: March 29, 2024