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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,381 reviews

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Arizona
1 review
0 helpful votes
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Very unclear to my book
April 9, 2024

Terrible experience with it to not have any ticket qrcode but only an email saying my order is confirmed

Date of experience: March 30, 2024
Texas
1 review
0 helpful votes
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Ripoff
April 9, 2024

Parking is 45 bucks the cost was 200 here. Total ripoff people should not buy from here

Date of experience: March 30, 2024
Nevada
1 review
0 helpful votes
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Seems a Fraud website
April 9, 2024

Ticket prices are quoted double and 250$ transaction fee which is crazy. Also there is no where on website they mentioned about these charges while booking from mobile website.

Date of experience: March 30, 2024
Georgia
1 review
0 helpful votes
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Tickets never arrived
April 9, 2024

I want a full refund. My tickets never came through email.

Date of experience: March 30, 2024
Canada
1 review
0 helpful votes
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Confusing and frustrating
April 9, 2024

Purchased tickets, yet have not been sent them. Was told through email to follow up via phone in 24-48 hours. Yet, once I did call, auto message states you are only dealing with events for the day of or day before. Still have not got sent my tickets yet... so I guess I will have to call again the day of the event... This is frustrating, confusing, and induced stress/ anxiety.

Date of experience: March 30, 2024
Washington
1 review
0 helpful votes
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We paid $90 more than face value then the lot said that the ticket was not valid!

Date of experience: March 30, 2024
Canada
1 review
0 helpful votes
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It said 568 on the receipt and you processed 789 on my credit card!

Date of experience: March 30, 2024
Missouri
1 review
0 helpful votes
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No information given.
April 9, 2024
Updated review

I just received an email saying I haven't purchased tickets but I have a confirmation email. Which is it?

Date of experience: March 30, 2024

Great great great
April 9, 2024
Previous review

Great great great

Date of experience: March 30, 2024
Canada
1 review
0 helpful votes
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Bad Experience
April 9, 2024

Sold tickets that were only wheelchair accessible, and we're not allowed to enter the game.

Date of experience: March 30, 2024
Texas
2 reviews
0 helpful votes
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I want a refund
April 9, 2024

Please cancel my purchase. I cannot download the parking pass. Cancel and refund

Date of experience: March 30, 2024
Texas
1 review
0 helpful votes
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I web searched for Jordan Peterson tickets for his Dallas event and was brought to TicketsOnSale.com. In small print at the top, it warns you they are a ticket reseller, but the coloring is designed to make that barely noticeable throughout the process. When go to check out, the price for each ticket appears to the right of the screen, but at the very bottom of the screen in extremely small print is the amount you will be charged which is nearly twice the price of the tickets from the box office. What you will get after clicking "place order" is an email from the company telling you you will receive an email from a third-party seller with your tickets before the event. I believe what this site does is take your order then they purchase the tickets, mark them up double. I do not believe this is a resale site. What kind of reputable reseller would sell tickets they don't posess?

I am filing a complaint with the Texas Attorney General.

Date of experience: March 30, 2024
Massachusetts
1 review
0 helpful votes
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Still waiting on hold while they. Heck on the status of the tickets

Date of experience: March 30, 2024
Minnesota
1 review
0 helpful votes
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It said one price then changed to another once payment information was entered. I'm not able to print the tickets out. It's giving me all kinds of tasks but no are working to print out the ticket.

Date of experience: March 30, 2024

It said one price then changed to another price
April 9, 2024
Previous review

It said one price then changed to another price

Date of experience: March 30, 2024
California
1 review
0 helpful votes
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Software glitches
April 9, 2024

I received the download for tickets. I did that and saved to IOS wallet. Then I get another email to do the same. That says there is an error try again later. Wasting my time

Date of experience: March 30, 2024
New York
2 reviews
0 helpful votes
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Why so complicated?
April 9, 2024

The many emails and tricky business of accepting the tickets and then locating the tickets on a new app in the phone seems unnecessarily complex.

Date of experience: March 30, 2024
Puerto Rico
1 review
0 helpful votes
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Nite the defund please
April 9, 2024

The tickets the I by or show to me is not what I got charge tickets was for 35$ and u charge 883.07$ wtf please cancel that I'm no going

Date of experience: March 30, 2024
Canada
1 review
0 helpful votes
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I live very y close to venue and American funds is a rip off.

Date of experience: March 30, 2024
Florida
1 review
0 helpful votes
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Awesome
April 9, 2024

Awesome great show my daughter enjoyed everything about the event

Date of experience: March 30, 2024
Florida
1 review
0 helpful votes
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Cant pick ticket
April 9, 2024

I purchased tickets and was very dissapointed that my row could range some 20 rows. I wanted to buy an exact ticket.

Date of experience: March 30, 2024
Michigan
2 reviews
0 helpful votes
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Ripped Off for Parking Pass
April 9, 2024

Overcharged for parking in Detroit 3/29/24 for NCAA Playoff Game. Thought it would be a good idea to pre-pay for parking lot close to Little Caesar Arena. It wasn't! Paid $123.77 for one parking spot. Figured parking lots were gouging fans for special event. The weren't. Price at lot for credit card paid on entry was $45 dollars. Lot was about half full. I was stupid to pay this much, but will never be taken by TicketsOnSale again. Spread the word. Do not use this site!

Date of experience: March 30, 2024