Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I purchased tickets and was very dissapointed that my row could range some 20 rows. I wanted to buy an exact ticket.
Overcharged for parking in Detroit 3/29/24 for NCAA Playoff Game. Thought it would be a good idea to pre-pay for parking lot close to Little Caesar Arena. It wasn't! Paid $123.77 for one parking spot. Figured parking lots were gouging fans for special event. The weren't. Price at lot for credit card paid on entry was $45 dollars. Lot was about half full. I was stupid to pay this much, but will never be taken by TicketsOnSale again. Spread the word. Do not use this site!
I am a Canadian who was buying tickets for a Canadian venue. On the fist three webpages there is no indication as to the currency that this site deals in. I assumed I was dealing in Canadian dollars. I was incorrect. Even in the email they sent me as confirmation there was no mention of currency. It was not until I had received my invoice from PayPal that I realized that this site deals in USD not Canadian dollars. So I ended up paying over $200 more for the tickets than I believed I was going to pay. When I contacted their service people I was told "too bad". "No refunds". I'm sure somewhere in there policy page it states the currency but the webpages you go through in order to purchase and pay are misleading as to the currency they use. Watch out.
Overpriced tickets even compared to ticketmaster. Plus we didn't even receive our tickets...says "they aren't available until 2 days before the concert".
Super unprofessional way to do business. Why would I risk not having tickets until 2 days until the concert? Ended up just buying additional tickets on ticketmaster to ensure I actually get them.
Will never use this site again.———————————————————-
Received the parking permit in an untimely manner. We had to find parking elsewhere and were already in the arena by the time I received the transfered parking pass. Do not use this site, it's completely worthless.
Would have been fantastic to know that your prices for a concert in canada are NOT in Canadian dollars. The $177 tickets that I purchased ACTUALLY cost me $249. I did not see ANYTHING indicating you were charging American dollars. I feel duped.
Feel I was ripped off... Ticket was way more than I thought I was paying
I was looking for last minute Noah Kahan tickets and I clicked through thinking it was the ticketmaster site. Don't love that but besides, ended up getting tickets and it all worked out great.
When ordering from this site, they take your money with out sending you the tickets. Claiming they'll be sent out the day before the event. This is allowing them time to get through the refund window with your bank. Do not use this site for purchases.
The ticket got more nd more expensive, and in the end you charged me $116 for a $58 ticket..
Easy Peasy! Thank you Well laid out site. I had no trouble getting what i wanted.
Well when you add $25 to a $55 parking pass and it doesn't show up until you get the email stating how much it was…that's Horrible! I will never use your site again and will make sure my friends don't either!
Charges added that were not spelled out. This is a scam service. And I can't get my money back seconds after hitting the purchase button.
Tickets that said would be 137$ was not the case. They charged my Credit Card near 190$
When receipt said 137$
Will not be using this seller again
Not happy
On a $15.95 parking garage ticket, they marked it up over $50 and there were $20 of hidden fees beyond the advertised price! Total scam. Do not use this seller.
Just worry about receiving the tickets because they are electronic delivered.
$550 service fee. Seriously? Ridiculous. No order cancellations either. None. Take your money elsewhere.
2 tickets at $147 each and the total is $395! Zero info on the site about the fees.
This site was very easy to use. Straightforward and quick. Helps you find a parking space with lot selections for finding the parking spot you want.
Answer: Terrible do not use this company, you will not get your tickets or your refund
Answer: I received the link and the tickets were transferred successfully however I have known of others who experienced difficulty. The only advice is to pay attention to the due date established for you to receive your tickets and if you do not receive them by the date guaranteed then call the vendor. Don't let extra time go by or wait until the day of the event. They are supposed to provide support if you experience difficulty with the transaction.
Answer: They refuse to give refunds especially if the event is cancelled. Do not buy from Them

