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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,376 reviews

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Nevada
1 review
0 helpful votes
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WTH?
April 10, 2024

I bought a 65.00$ ticket. The charge was 98.00? No explanation as to what the other 33.00$ was for. Come on really? No taxes or delivery on email justifies that. Be upfront and honest and people, then, can make a decision. Bull $#*!.

Date of experience: March 30, 2024
Canada
1 review
0 helpful votes
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Pretty painless
April 10, 2024

Easy and convenient next to enjoy the show if any problems arise it would be a surprise

Date of experience: March 30, 2024
Washington
1 review
0 helpful votes
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Read
April 10, 2024

Bad don't tell you how many tickets you are buying at the beginning

Date of experience: March 30, 2024
New York
1 review
0 helpful votes
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Over priced with fees
April 10, 2024

The tickets were 75$ a piece I bought two and it came up 289$

Date of experience: March 30, 2024
Washington
1 review
0 helpful votes
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Deceptive
April 10, 2024

Hiding the final total ABOVE where customers would need to scroll back up to see the 25%ish fees? Give me a break. So sick of the exorbitant costs and obvious deception.

Date of experience: March 30, 2024
District of Columbia
1 review
0 helpful votes
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Why u charge me $60 extra
April 10, 2024

Paid for two $65 tickets but final bill was $190? No itemized receipt? Explain

Date of experience: March 30, 2024
Texas
1 review
0 helpful votes
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Tickets were priced double! Didn't know this was a reseller, could not get a refund. Garbage!

Date of experience: March 30, 2024
Florida
2 reviews
0 helpful votes
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Great parking ticket experience
April 10, 2024

Great service and great price looking for parking ticket for an event, worked out for me.

Date of experience: March 30, 2024
Washington
3 reviews
0 helpful votes
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Awesome
April 10, 2024

Very easy to order tickets. Flawless! Thank you so much!

Date of experience: March 30, 2024
Sri Lanka
1 review
0 helpful votes
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BS Fees.
April 10, 2024

The services fees are BULL$#*!. The price should be the ticket nothing more nothing less! NOBODY wants to pay your BS service fees! You provide no service.

Date of experience: March 30, 2024
California
1 review
0 helpful votes
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Purchasing Mariner tickets
April 10, 2024

Trying to maneuver the steps on your phone is a nightmare! Why no print tickets? What do people do that don't have a smartphone?

Date of experience: March 30, 2024
Florida
1 review
0 helpful votes
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On searching it shows different price when you purchase somewhere in fine print there is different price which is what you pay. E.g. On searching it shows $29 but on purchase card got charged $45!

On reaching stadium parking price is $20 and on site it starts from $29 and ultimately you pay $45. Seriously guys?! It should be cheaper on site as we are pre-paying.

On purchase you get an order email with 'Processing' status and until few hours you won't know whether you actually got the parking spot or not! After confirmation you are finally mentally relieved that triple the price of parking you paid is now finally secured.

Date of experience: March 30, 2024
Canada
1 review
0 helpful votes
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Concert ticket.tried to cancel but got know feed back

Date of experience: March 30, 2024
Texas
1 review
0 helpful votes
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Sudden Increase in Price
April 10, 2024

Purchased tickets for $92. After checking, the grand total jumped to $238. Why didnt I see an itemized list of fees.

Date of experience: March 30, 2024
Canada
1 review
0 helpful votes
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I made my initial purchase and realised they were not the right seats. Purchased a 2nd pair ( the ones i initially wanted) and proceeded to contact CS to cancel the first purchase. I was told no and to try to sell them to someone else myself.
800$ remains on my credit card which I have now disputed and will be filing a complaint with BBB!

Date of experience: March 30, 2024
Montana
1 review
0 helpful votes
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Price wasn't clear
April 10, 2024

Price was not clear. Tickets were $85 a piece and got 2 but the total was $230. Didn't say anything about add ons and charges. Won't be using that site again.

Date of experience: March 30, 2024
Canada
1 review
0 helpful votes
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Fraud site
April 10, 2024

Terrible, I was not aware tickets sold in USD (under impression CDN) and I need to cancel this ticket transaction as site also indicate transfer of tickets won't take place for 3 months

Date of experience: March 30, 2024
California
1 review
0 helpful votes
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Felt taken.
April 10, 2024

This is not the actual site for the venue and the tickets cost twice the cost of the actual price.

Date of experience: March 30, 2024
Illinois
1 review
0 helpful votes
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Not truthful
April 10, 2024

I selected parking and lot K so I would be able to enter directly in the gate four and go to Queenie for dinner. Instead, they got me across Madison and Lot C. I paid $96 for this!

Date of experience: March 30, 2024
Canada
1 review
0 helpful votes
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Horrible website for Canadians
April 10, 2024

I am trying to make sure everyone knows how horrible your site is so they are not shocked like I was that your ticket prices are in US dollars for an event in my own Canadian city. It's misleading and fraudulent.

Date of experience: March 30, 2024