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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,371 reviews

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Michigan
1 review
0 helpful votes
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Parking pass
April 10, 2024

Quick and easy. A lot of choices and price ranges.

Date of experience: March 31, 2024
Canada
1 review
0 helpful votes
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A mistake that cannot be fixed
April 10, 2024

I bought the ticket by mistake, thinking that it was the official vendor and not a reseller. Was not able to get a refund upon realizing it, 5 minutes after purchasing the ticket.

Even despite the unfortunate circumstances, I was not able to get a refund.

Date of experience: March 31, 2024
California
1 review
0 helpful votes
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Very hard to find facility
April 10, 2024

The name of the parking lot, its exact address, directions to find it (didn't even show up in google maps) all failed. I bought two parking Spaces in one online purchase, and another ine spot immediately thereafter. One of my guests never did find the building and gave up - a huge waste at $51 odd dollars I'd paid for him. The other two tix were supposed to be in the same building as I understood it, but the two cars ended up in teo different parking lots. Unfortunately for me, we ended up in the one with no elevator and I had just had a heart valve procedure 4 days earlier and was restricted from walking stairs or strenuous exercise. I had to wait at ground floor for his slow and lengthy descent. Staff were so kind, but experience very disappointing.

Date of experience: March 31, 2024
Canada
1 review
0 helpful votes
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Overpriced
April 10, 2024

Staff was friendly and helpful but felt gouged by the company

Date of experience: March 31, 2024
California
1 review
0 helpful votes
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Good
April 10, 2024

Great app I like it very easy,,, …………………….,,,,,,,,,,

Date of experience: March 31, 2024
California
1 review
0 helpful votes
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Crappy experience and overpriced.
April 10, 2024

Bad experience. Do not recommend stay away. Stop forcing me to enter 50 characters.

Date of experience: March 31, 2024
Canada
1 review
0 helpful votes
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Terrible
April 10, 2024

Until I checked out I didn't know this was US funds. I have disputed this transaction. You should be ashamed of yourselves.

Date of experience: March 31, 2024
Canada
1 review
0 helpful votes
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Total scam
April 10, 2024

I wanted to purchase one ticket to London's Rock the Park. After I paid, using PayPal, I see a service charge of $ 53.38 and an electronic Instant Download fee of $7.50, none of which are visible on any of my communications from Tickets on Sale, AND I WAS CHARGED IN US $! Absolutely criminal! When you try to click on any of the CONTACT US, or VIEW ORDER STATUS links, nothing happens. On my order receipt that was emailed, it shows the price in Canadian, with no mention of American $. THIS COMPANY SHOULD NOT BE IN BUSINESS. I will be escalating this complaint as everything I read states this is a FINAL SALE.

Date of experience: March 31, 2024
Georgia
1 review
0 helpful votes
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Not clear on total cost
April 10, 2024

My total included roughly $56 extra per ticket for taxes and that was not clear until I completed my payment. I was looking at prices on different sites ad ended up paying $200 extra for 4 tickets due to the "tax". I will not use again.

Date of experience: March 31, 2024
Florida
1 review
0 helpful votes
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Ticket permit
April 10, 2024

It was very easy and fast. Best thing ever for people to get.

Date of experience: March 31, 2024
Michigan
1 review
0 helpful votes
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*******************************************************************************

Date of experience: March 31, 2024

EASY TO USE
April 8, 2024
Previous review

EASY TO USE

Date of experience: March 29, 2024
Canada
1 review
0 helpful votes
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Where the tickets
April 10, 2024

Where the tickets should u email to me I just got a email show this at the door to the concert

Date of experience: March 31, 2024
New Hampshire
1 review
0 helpful votes
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Deceptive
April 10, 2024

Skirting the edge of "technically legal" hidden fees, the only chance to contact someone initially was a broken link through email. This delayed time to contact someone and therefore it was too late to cancel.
Customer service is in name only, they only just apologize.couldn't help

Date of experience: March 31, 2024
Washington
3 reviews
0 helpful votes
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Could have been better
April 10, 2024

Good site.
Somewhat cumbersome going through legal disclaimers.
Once registered smooth enough.
Options for sending tickets to friend didn't work, as they didn't want to sign up for, of in to, the Ticketmaster monopoly.

Date of experience: March 31, 2024
Canada
1 review
0 helpful votes
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Bought Pixies tickets and they never sent them. They have sent many email without links. I paid 222USD for Pixies in Laval (about 3X times the price). I spent 1,5hours with a specially trained guy telling you that he will send the tickets with many excuses etc but never did. I asked for a refund and they're telling me that they transfered the tickets but never did. THIS IS FRAUDULENT, don't trust TICKETSONSALE on complete scammers.

Date of experience: March 31, 2024
Canada
1 review
0 helpful votes
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The name on the ticket is not mine.
You should put the final price before the final transaction.

Date of experience: March 31, 2024
Illinois
1 review
0 helpful votes
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Service charges are over the top
April 10, 2024

Over $100 for service charge is insane. I didn't notice how much it was until I'd already hit the button which was then too late.

Date of experience: March 31, 2024
Washington
1 review
0 helpful votes
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I need my money back
April 10, 2024

My parking ticket was no good and not honored by Luman field parking garage you need to refund my money

Date of experience: March 30, 2024
Indiana
1 review
0 helpful votes
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Total
April 10, 2024

I did not see a total for my purchase until after the sale was completed. It was higher than I was expecting.

Date of experience: March 30, 2024
Canada
1 review
0 helpful votes
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Excellent service
April 10, 2024

Completely satisfied with the service, the promptness and professionalism

Date of experience: March 30, 2024