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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Sold me a ticket that had a change of date and didn't advise of the changed date until after the tickets were purchased.
Do more buy tickets for parking here. Buy them at the event. They will be AT LEAST 5X the cost of just buying at the event. AT. LEAST. Plus the service fee will be more than the cost of simply buying it at the event. I'll say that again. The service fee alone is more than the actual onsite event cost. WOW.
I did not expect the difference between the price of the tickets and the overall cost to purchase the tickets through this site.
This was the first time using this site for venu tickets, everything was made to easily go through the process.
Easy to purchase the tickets I wanted and when I had a question I was able to 'chat' with a real person to get the answers
Tickets had many extra fees, and then I was charged in USD, with no notice. What started as five, $75 tickets, turned into over $700 Canadian.
They charged me for six tickets, but only gave me four
John is a heartless Bastard. Never will come back!
Cost almost 80 dollars more than the price I was shown online. Worried these tickets are a scam now
This is a scam and my review will just get removed.
I bought the ticket by mistake, thinking that it was the official vendor and not a reseller. Was not able to get a refund upon realizing it, 5 minutes after purchasing the ticket.
Even despite the unfortunate circumstances, I was not able to get a refund.
The name of the parking lot, its exact address, directions to find it (didn't even show up in google maps) all failed. I bought two parking Spaces in one online purchase, and another ine spot immediately thereafter. One of my guests never did find the building and gave up - a huge waste at $51 odd dollars I'd paid for him. The other two tix were supposed to be in the same building as I understood it, but the two cars ended up in teo different parking lots. Unfortunately for me, we ended up in the one with no elevator and I had just had a heart valve procedure 4 days earlier and was restricted from walking stairs or strenuous exercise. I had to wait at ground floor for his slow and lengthy descent. Staff were so kind, but experience very disappointing.
Staff was friendly and helpful but felt gouged by the company
Bad experience. Do not recommend stay away. Stop forcing me to enter 50 characters.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members