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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,383 reviews

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Canada
1 review
0 helpful votes
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Accessibility
April 13, 2024
Updated review

I was not given the option for accessible seating but I have friends that are sitting in accessible seating and hopefully we can squeeze in together

Date of experience: April 3, 2024

I was not given the option for accessible seating
April 13, 2024
Previous review

I was not given the option for accessible seating

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
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A canadian
April 13, 2024

I greatly resent being billed in United states currency for an event that occurs totally in Canada. I greatly resent that the total cost is much higher than the per-ticket cost. I did not see a break-down of how much of this extra cost is handling fees and how much is HST on my e-mailed receipt.
I greatly resent that I should be offered insurance, another fee-for-service item which I simply should not need. It should be possible to cancel the ticket free of charge up until a relatively few days before the event, especially when you tell me that I better hurry before all the tickets are sold!

Date of experience: April 3, 2024
Florida
1 review
0 helpful votes
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Hidden Fees
April 13, 2024

I thought I was purchasing two $11 tickets. When I went to checkout it stated $13.X 2. Therefore,I awesome that the ticket fee was $2 additional dollars. I was ok with that. Therefore, I was assuming I was paying a total of $26 for my two $11 tickets. However, I was then billed $42. I was never told that it was charging me that much. Not until the purchase was completed. I feel that is very sneaky how the purchase process works. One should be told upfront what you will be paying prior to pressing the button to purchase.

Date of experience: April 3, 2024
Texas
1 review
0 helpful votes
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I got scammed
April 13, 2024

Having never been to Texas Rangers game I thought it would be good to prepay for parking. I paid a total of $97 for lot Q. This included a very high service charge. When we got to lot Q it was $35 to park if we had just driven up and paid there. So, I paid $62 more than I needed to. I will never do this again.

Date of experience: April 3, 2024
North Carolina
1 review
0 helpful votes
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RIP OFF
April 13, 2024

Extremely dissatisfied. DO NOT USE this service. DO NOT USE this service.DO NOT USE this service.DO NOT USE this service.DO NOT USE this service.DO NOT USE this service.DO NOT USE this service.DO NOT USE this service.DO NOT USE this service.DO NOT USE this service.DO NOT USE this service.

Date of experience: April 3, 2024
Washington
1 review
0 helpful votes
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Never received my ticket
April 13, 2024

I received an email stating I should have my ticket and I never received it. I am out over $73 and had to buy another one through a different vendor. I actually received their ticket.

Date of experience: April 3, 2024
District of Columbia
1 review
0 helpful votes
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Awesome
April 13, 2024

It was quick and easy to buy tickets. Also haven't been to a play in a while.

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
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Very pleased
April 13, 2024

Easy to navigate. Great app to use for buying tickets

Date of experience: April 3, 2024
Illinois
1 review
0 helpful votes
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Paid More Than Advertised
April 13, 2024

So I'm not happy at all. The only good thing was the parking garage was easy to get in and out of. When I went to purchase the ticket, it said the price was $87, ended up paying over $125. Expected to pay a little extra in taxes and services fees but not that much. Then to make it worse, when I got there the garage was open and I didn't have to show proof of payment, I was told it was free to park.

Date of experience: April 3, 2024
South Carolina
1 review
0 helpful votes
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Delivery Fee
April 13, 2024

$7.50 for a delivery fee. Its online no delivery. You are price gouging. Print this review

Date of experience: April 3, 2024
Minnesota
1 review
0 helpful votes
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It was fine right up until the point were you tack on %50 increase for service charge, delivery fee, and tax. Seems a bit steep. So $#*! you in the goat $#*!!

Date of experience: April 3, 2024

It was fine right up until the point were you tack...
April 6, 2024
Previous review

It was fine right up until the point were you tack on %50 increase for service charge, delivery fee, and tax. Seems a bit steep. So fuck you!

Date of experience: March 27, 2024
Rhode Island
1 review
0 helpful votes
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Check URL
April 13, 2024

I wanted to buy tickets to a certain event. Bought the tickets but realized I can't add them to my wallet

Date of experience: April 3, 2024
Texas
1 review
0 helpful votes
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New ticket provider service
April 13, 2024

No problems so far. $#*! off I don't have time to write a term paper. Twats

Date of experience: April 3, 2024
Tennessee
1 review
0 helpful votes
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Easy to use and follow.
April 13, 2024

Easy to work with and easy to understand. Made it fast to deal with.

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
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I want my $ back!
April 13, 2024

I want my $ back! I thought you were a legit ticket seller!

Date of experience: April 3, 2024
Texas
1 review
0 helpful votes
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Parking
April 13, 2024

All was good, got what we paid for what else could you want. Was not the easiest transaction I have ever made but was for from the hardest.

Date of experience: April 3, 2024
Tennessee
2 reviews
0 helpful votes
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Horrible
April 13, 2024

Paid over $500 for 2 tickets to a weekday matinee off Broadway show 5 months before show. Cant get tickets, show is tomorrow. Feeling like I have been scammed. You can't call or email company, just hours in chat with no resolution. Orpheum Memphis site automatically took me to this site when buying tickets from their official site.

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
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Wow
April 13, 2024

Very easy! No problem selecting what seat. The purchasing was flawless.

Date of experience: April 3, 2024
Colorado
1 review
0 helpful votes
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Internet purchase
April 13, 2024

Didn't see extra fees for tickets until after I paid. Fees are excessive and would like a refund.

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
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Snoop dog
April 13, 2024

Easy to find seats. But the cost was high. I wish they made them more affordable for decent seats

Date of experience: April 3, 2024