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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,376 reviews

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Pennsylvania
1 review
0 helpful votes
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Quick & Easy
April 14, 2024

Quick & easy. Other sites had you on hold a long time

Date of experience: April 3, 2024
Virginia
1 review
0 helpful votes
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Slow, difficult to access
April 14, 2024

Tried to buy a parking ticket right before the game. Took 20 minutes for the email to arrive. Then required me to download and app and set up an account to access the ticket. Couldn't get the account set up, trouble with the password. Tried to access chat support and just got a lot of pre-loaded platitudes. Never accessed the ticket. Unable to get a refund or credit.

Date of experience: April 3, 2024
Wisconsin
1 review
0 helpful votes
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Lack of Transparency
April 14, 2024

The subtotal was either not provided, or not clearly visible, prior to submitting the order. I would not have proceeded had I know about the hefty service charge. Later discovered the ticket prices were double the price offered by the venue as well. Better off buying directly from the venue.

Date of experience: April 3, 2024
Wisconsin
1 review
0 helpful votes
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Scam
April 14, 2024

Marking ur tickets up 3 times what you can get from the improv website is absurd. The, use the profits to pay Google to show up first in the search... real nice.

Date of experience: April 3, 2024
Oklahoma
1 review
0 helpful votes
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Web page hard to navigate
April 14, 2024

I am a 75 year old man not at all that computor savy to try to print out tickets took me over 40 min other web sight that i buy tickets was much easer it should not be that hard. It would help if you could make it easier.

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
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I thought I was paying a certain price for my tickets and way more came out of my account. Much more than I would have paid considering I am upper bowl and nose bleed.

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
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I don't have my tickets yet
April 14, 2024
Updated review

Beside the fact I don't have my tickets yet, I pay more for the same tickets somewhere else.

Date of experience: April 3, 2024

Nice to buy with you
April 10, 2024
Previous review

Nice to buy with you

Date of experience: March 31, 2024
Indiana
1 review
0 helpful votes
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Loss
April 14, 2024

I could process the tickets after several attempts, then when I reloaded prices increased by $50 each. Was not notified of all the added fees, ended up spending over $1200 on 4 tickets. Tried to sell the next day and was told "you're only notified after purchase if you can sell". This is crooked.

Date of experience: April 3, 2024
New Jersey
1 review
0 helpful votes
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Paid an extra $20 a ticket. For 8 tickets. In one transaction. Y'all are leaches. 10/10 you suck.

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
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Disappointed
April 13, 2024

I am disappointed as I thought it was Canadian prices that I was being charged. Only to find out I was charged in American funds.

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
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Overcharged
April 13, 2024

Tickets were supposed to be $226 each on the website plus $55/ service charge each.
The order summary says my total is $1313.74.
But my card was billed $1847.45.
What was I overcharged?

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
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Would be nice if you quoted upfront in Canadian dollar price

Date of experience: April 3, 2024
Connecticut
1 review
0 helpful votes
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No refunds
April 13, 2024

Not a great idea to have final sales. Things happen and I lost $400

Date of experience: April 3, 2024
Massachusetts
1 review
0 helpful votes
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No ticket?
April 13, 2024

I was dismayed to find that no ticket was actually provided with my purchase and I have to trust my ticket will arrive before the show

Date of experience: April 3, 2024
Puerto Rico
1 review
0 helpful votes
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I need to cancel purchase due to the fact i realized i cant go and i can't

Date of experience: April 3, 2024
Wisconsin
1 review
0 helpful votes
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RIP OFF ALERT!
April 13, 2024

They buy out ticket masters online parking for $30 then sell them. Because the parking was sold out and ticket master sent me here I thought there wasn't another choice. I paid $140.00 to park when I could have paid $30 when I got there. What a waste of money!

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
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Deceptive
April 13, 2024

Bought tickets to sponge bob fifty bucks each. After taxes fees and not being notified that the price was in US dollars.the total bill was 220 Canadian! $#*! off!

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
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Girlfriend bought tickets we are away that weekend.
April 13, 2024
Updated review

She was mistaken and thought she was doing a nice thing but we aren't even in town that weekend. Can I pay a restocking fee please. I really don't have the money for that. Anyway you could help me would be greatly appreciated.
Mark
*******311

Date of experience: April 3, 2024

Vhivhsjxbxjd
April 13, 2024
Previous review

Vhivhsjxbxjd

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
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Not good
April 13, 2024

You are only a reseller that doesn't have the ability to assist customers once tickets are purchased.

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
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Accessibility
April 13, 2024
Updated review

I was not given the option for accessible seating but I have friends that are sitting in accessible seating and hopefully we can squeeze in together

Date of experience: April 3, 2024

I was not given the option for accessible seating
April 13, 2024
Previous review

I was not given the option for accessible seating

Date of experience: April 3, 2024