Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TicketsOnSale

TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
How would you rate TicketsOnSale?
grey stargrey stargrey stargrey stargrey star

TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

64,364 reviews

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow K H.
Unfollow K H.
Share Review
Report Review

Do NOT ever buy on this website.
April 14, 2024

I had no idea I was on this 3rd party website. I googled live nation and did not notice I wasn't on that site. When I selected the tickets it gave me a "total" bit when I purchased that "total" was per ticket - not the total purchase price. I needed up paying more than triple what the tickets would have been on Ticketmaster/live nation. I am disputing the charge as this was fraud.

Date of experience: April 4, 2024
Canada
1 review
0 helpful votes
Follow Kelli D.
Unfollow Kelli D.
Share Review
Report Review

Difficult to see all my choices
April 14, 2024

When purchasing tickets, I'd like to see all of the choices and where to sit. I found it difficult to use that function. When I selected a section, it kept showing me other section ticket choices

Date of experience: April 4, 2024
Canada
1 review
0 helpful votes
Follow Jackie D.
Unfollow Jackie D.
Share Review
Report Review

I ordered the tickets in April and I'm not getting them electronically until 2 days before the event. Shouldn't it be immediate like others?

Date of experience: April 4, 2024
New York
1 review
0 helpful votes
Follow Yevgeniy O.
Unfollow Yevgeniy O.
Share Review
Report Review

Not satisfied!But U charged huge fees!Wasted too much time to get ticket which I already bought

Date of experience: April 4, 2024
Minnesota
1 review
0 helpful votes
Follow Lott P.
Unfollow Lott P.
Share Review
Report Review

Great
April 14, 2024

The best thing ever is way easier than the other one and the people were nice

Date of experience: April 4, 2024
Canada
1 review
0 helpful votes
Follow Confidential I.
Unfollow Confidential I.
Share Review
Report Review

I've paid. I should get my tickets now. It says that they will not come until the day before the concert.

Date of experience: April 4, 2024
Oklahoma
1 review
0 helpful votes
Follow Sarah S.
Unfollow Sarah S.
Share Review
Report Review

Satisfied
April 14, 2024

Very quick & easy! Got a confirmation right away. Yes!

Date of experience: April 3, 2024
New Jersey
1 review
0 helpful votes
Follow Lisa K.
Unfollow Lisa K.
Share Review
Report Review

Fraudulent advertising!
April 14, 2024

Price of ticket was posted and nowhere did it say anything about fees or delivery charges! I contacted Customer Service and she told me that "I don't believe you" multiple times!
I discontinued the call.

Date of experience: April 3, 2024
Minnesota
1 review
0 helpful votes
Follow Jeremy S.
Unfollow Jeremy S.
Share Review
Report Review

Scam
April 14, 2024

Did not disclose fees in the prices until after you checkout. Fees were almost as much as the tickets. Tried to get a refund within 10 minutes of purchase (due to high fees) and would not provide any refund.

Date of experience: April 3, 2024
Texas
1 review
0 helpful votes
Follow Michelle I.
Unfollow Michelle I.
Share Review
Report Review

Price difference when checking out
April 14, 2024

The price for the parking ticket was $42. I needed up
Paying $65 With all the fees and transfer fees. It's ridiculous.

Date of experience: April 3, 2024
California
1 review
0 helpful votes
Follow Michael X.
Unfollow Michael X.
Share Review
Report Review

Hard to sign up for accounts
April 14, 2024

I kept requesting codes, would get a code, would enter it, and it would be invalid. It took the better part of an evening to finally get the tickets ordered

Date of experience: April 3, 2024
District of Columbia
1 review
0 helpful votes
Follow Mark Q.
Unfollow Mark Q.
Share Review
Report Review

No tickets yet
April 14, 2024

Have no gotten what I order no response to email,?

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
Follow Damian g.
Unfollow Damian g.
Share Review
Report Review

SCAM Artists
April 14, 2024

They deceive you by hijacking http :// & posing as StubHub. Only thing they sell is a promise of hope.

Date of experience: April 3, 2024
Pennsylvania
1 review
0 helpful votes
Follow Mary B.
Unfollow Mary B.
Share Review
Report Review

Quick & Easy
April 14, 2024

Quick & easy. Other sites had you on hold a long time

Date of experience: April 3, 2024
Virginia
1 review
0 helpful votes
Follow H L.
Unfollow H L.
Share Review
Report Review

Slow, difficult to access
April 14, 2024

Tried to buy a parking ticket right before the game. Took 20 minutes for the email to arrive. Then required me to download and app and set up an account to access the ticket. Couldn't get the account set up, trouble with the password. Tried to access chat support and just got a lot of pre-loaded platitudes. Never accessed the ticket. Unable to get a refund or credit.

Date of experience: April 3, 2024
Wisconsin
1 review
0 helpful votes
Follow Jamie E.
Unfollow Jamie E.
Share Review
Report Review

Lack of Transparency
April 14, 2024

The subtotal was either not provided, or not clearly visible, prior to submitting the order. I would not have proceeded had I know about the hefty service charge. Later discovered the ticket prices were double the price offered by the venue as well. Better off buying directly from the venue.

Date of experience: April 3, 2024
Wisconsin
1 review
0 helpful votes
Follow Joseph G.
Unfollow Joseph G.
Share Review
Report Review

Scam
April 14, 2024

Marking ur tickets up 3 times what you can get from the improv website is absurd. The, use the profits to pay Google to show up first in the search... real nice.

Date of experience: April 3, 2024
Oklahoma
1 review
0 helpful votes
Follow Patrick F.
Unfollow Patrick F.
Share Review
Report Review

Web page hard to navigate
April 14, 2024

I am a 75 year old man not at all that computor savy to try to print out tickets took me over 40 min other web sight that i buy tickets was much easer it should not be that hard. It would help if you could make it easier.

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
Follow Aimee E.
Unfollow Aimee E.
Share Review
Report Review

I thought I was paying a certain price for my tickets and way more came out of my account. Much more than I would have paid considering I am upper bowl and nose bleed.

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
Follow Silvia H.
Unfollow Silvia H.
Share Review
Report Review

I don't have my tickets yet
April 14, 2024
Updated review

Beside the fact I don't have my tickets yet, I pay more for the same tickets somewhere else.

Date of experience: April 3, 2024

Nice to buy with you
April 10, 2024
Previous review

Nice to buy with you

Date of experience: March 31, 2024