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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,356 reviews

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Texas
1 review
0 helpful votes
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A little shady
April 14, 2024

The screen said $87.00 x2 right before I paid, then when I entered in my information, the price went up to $259.05. All sales are final so no going back after the fact. Could've bought these ticket for MUCH lower anywhere else, but didn't realize the full price until afterwards. Seems dishonest.

Date of experience: April 4, 2024
Canada
1 review
0 helpful votes
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SCAM. They even charge a delivery fee for an electronic ticket that never shows up.

Date of experience: April 4, 2024
Maine
1 review
0 helpful votes
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Heart concert
April 14, 2024

I am still waiting to here if they have my new mobile number so I can receive my tickets

Date of experience: April 4, 2024
Louisiana
1 review
0 helpful votes
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Misleading! Scam!
April 14, 2024
Updated review

I was mislead on the price of the tickets by close to $1,000. I was uniformed about the price raising from the price shown on the website. I've now disputed the amount with my credit card company. The his concert is months away and I've not attempted to get the tickets. I actually work at the venue where the concert will be held. I can purchase the tickets at a normal price directly from the casino.

Date of experience: April 4, 2024

I just need to figure out how to receive my tickets
April 10, 2024
Previous review

I just need to figure out how to receive my tickets

Date of experience: March 30, 2024
Canada
1 review
0 helpful votes
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Snoop Dogg
April 14, 2024

First time using your service, see how this goes and was fast and easy to get my tickets

Date of experience: April 4, 2024
Texas
1 review
0 helpful votes
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Fees were exorbitant and somewhat-hidden……………………..

Date of experience: April 4, 2024
Oregon
1 review
0 helpful votes
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Pricing
April 14, 2024

I was charged extra after my purchase. It was not what I was planning to pay.

Date of experience: April 4, 2024
Canada
1 review
0 helpful votes
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Rock the River 24
April 14, 2024

Please be aware that rural residents Do not have a street address

Date of experience: April 4, 2024
Canada
1 review
0 helpful votes
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Great Tickets
April 14, 2024
Updated review

Done with ease for this senior. However, didn't understand that the cost of the insurance would be so high. Lesson learned.

Date of experience: April 4, 2024

Done with ease for this senior
April 14, 2024
Previous review

Done with ease for this senior.

Date of experience: April 4, 2024
California
1 review
0 helpful votes
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Horrible would not recommend. Likely a scam. Please refund me.

Date of experience: April 4, 2024
Nevada
1 review
0 helpful votes
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Excited
April 14, 2024

All was good. Paying was easy. Making my selection was easy and we've always wanted to see the Sphere. Can't wait.

Date of experience: April 4, 2024
Maine
1 review
0 helpful votes
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Disappointed I received an email for ten percent off if I finished the order did not receive.

Date of experience: April 4, 2024
Canada
1 review
0 helpful votes
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Unwilling to work with customers
April 14, 2024

I purchased 2 tickets to Book of Mormon at the southern Alberta jubilee for November 29. I live in Edmonton where we have the northern Alberta jubilee so the following morning I realized my error and immediately contacted tickets on sale via chat, phone and email. They were supremely unhelpful even when I reminded them of buyers remorse rules. They told me I should just resell the tickets and in fact encouraged me to increased the price I was charged and earn a profit. They are actively encouraging me to scalp my tickets and be part of the problem with event tickets becoming too expensive for the average person. When I told them that buyers remorse laws exist and that I would be disputing this transaction with my bank I was threatened by the customer service rep.

Date of experience: April 4, 2024
Pennsylvania
1 review
0 helpful votes
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Tickets
April 14, 2024

Great! Always buy tickets from Ticketmaster when I can!

Date of experience: April 4, 2024
GB
1 review
0 helpful votes
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Great service
April 14, 2024

Great service from start to finish this is the first time I've used this service and would recommend it

Date of experience: April 4, 2024
Arizona
1 review
0 helpful votes
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Do NOT ever buy on this website.
April 14, 2024

I had no idea I was on this 3rd party website. I googled live nation and did not notice I wasn't on that site. When I selected the tickets it gave me a "total" bit when I purchased that "total" was per ticket - not the total purchase price. I needed up paying more than triple what the tickets would have been on Ticketmaster/live nation. I am disputing the charge as this was fraud.

Date of experience: April 4, 2024
Canada
1 review
0 helpful votes
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Difficult to see all my choices
April 14, 2024

When purchasing tickets, I'd like to see all of the choices and where to sit. I found it difficult to use that function. When I selected a section, it kept showing me other section ticket choices

Date of experience: April 4, 2024
Canada
1 review
0 helpful votes
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I ordered the tickets in April and I'm not getting them electronically until 2 days before the event. Shouldn't it be immediate like others?

Date of experience: April 4, 2024
New York
1 review
0 helpful votes
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Not satisfied!But U charged huge fees!Wasted too much time to get ticket which I already bought

Date of experience: April 4, 2024
Minnesota
1 review
0 helpful votes
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Great
April 14, 2024

The best thing ever is way easier than the other one and the people were nice

Date of experience: April 4, 2024