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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,376 reviews

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Canada
1 review
0 helpful votes
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Hockey
April 17, 2024

Too expensive found tickets for 160$ cheaper, we could have boutyhrough ticket master for half the price. I found this out after. So disappointed

Date of experience: April 7, 2024
Florida
1 review
0 helpful votes
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The customer service was very patient to answer my questions and help me dispel my concerns, which was very heartwarming

Date of experience: April 7, 2024
Ohio
1 review
0 helpful votes
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My order was confirmed online and by phone then somehow it was cancelled because the "broker sold them elsewhere ". Completely unprofessional and unacceptable

Date of experience: April 7, 2024
Canada
1 review
0 helpful votes
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Awful
April 17, 2024

Horrible. They charged in USD after the prices were listed in CAD and never delivered the tickets that were 3 times the price to begin with. A big scam.

Date of experience: April 7, 2024
Washington
1 review
0 helpful votes
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Predatory Sell
April 17, 2024

Excessive service charge and excessive price on the tickets themselves (when compared to readily available tickets through box office)

Cannot even cancel the purchase within 5 minutes of booking - even when the amount was not yet charged

Date of experience: April 7, 2024
Ohio
2 reviews
1 helpful vote
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Disappointment
April 17, 2024

The ticket I ordered was cancelled the next day. I had to purchase another. I trust that it will not be cancelled.

Date of experience: April 7, 2024
Colorado
2 reviews
0 helpful votes
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Fees & limited time to confirm
April 17, 2024

The fees are outrageous. I kept getting bumped back and forth. Bought ticket security that I didn't want.

Date of experience: April 7, 2024
California
1 review
0 helpful votes
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Never got my tickets!
April 17, 2024

I ordered 3 tickets for a baseball game and received confirmation and an email saying I'd receive my tickets shortly. After not receiving them and 2 lengthy phone calls with customer service…. I still never received my tickets and I was told I couldn't get a refund.

Date of experience: April 7, 2024
Minnesota
1 review
0 helpful votes
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$25 tickets cost $60 plus $60 in fees. $120 for a $25 current value concert. Do not buy tickets here.

Date of experience: April 7, 2024
Canada
1 review
0 helpful votes
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To Expensive
April 17, 2024

Should be listed as Canadian Dollars for a Canadian event!
Actual event price at the venue $68.50 per ticket.
I got charged over $500 through Tickets on Sale.

Date of experience: April 7, 2024
Texas
1 review
0 helpful votes
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No seats
April 17, 2024

I was not able to choose my seats. I had to to enter the number of tickets I needed and there was never a chance to pick where I wanted to sit

Date of experience: April 7, 2024
Canada
1 review
0 helpful votes
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Smooth service
April 17, 2024

Fast,convenient... easy totally awesome. I missed an opportunity to make 4 payments for my tickets... but that's ok.
Glad the option was there... maybe next time I will select that prior to purchasing.

Date of experience: April 7, 2024
North Carolina
1 review
0 helpful votes
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Easy Transaction
April 17, 2024

Good value and timely receipt. Would use against n

Date of experience: April 7, 2024
New York
1 review
0 helpful votes
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I ordered my parking pass for a baseball game the same day as the game (bad on me but I had forgotten). I ordered. Got my confirmation of purchase which actually said I would get a text w my pass. I didn't after and hour (now only 3 hours to game.). I looked in email, also not there. I was frustrated at that point.
So I did live chat. This pet went fabulously and was super helpful and fast to fix it. He identified my order & told me to log on to the mlb and it would be there (it was) and situation fix in 30 seconds.

The ticketsonsale should post that if you don't get the email to log on, it would save calls I am sure.

Date of experience: April 7, 2024
Ohio
1 review
0 helpful votes
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Your a scam.
April 17, 2024

Don't show me that the parking is $23 and the charge me 38.00 your a rip off!

Date of experience: April 7, 2024
Canada
1 review
0 helpful votes
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Overpriced, but resale
April 7, 2024

Great. Overpriced, nearly 50% but it is resale. The application worked well, but it's general admission so it shouldn't have any problem from the start.

Date of experience: April 7, 2024
Illinois
1 review
0 helpful votes
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Heart
April 7, 2024

Very good to use cost was more than affordable it was something to o and we bought them for a friends birthday

Date of experience: April 7, 2024
Virginia
1 review
0 helpful votes
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Parking Pass
April 17, 2024

I ordered a parking pass for the Pirates game on June 4th and I never received it.

Date of experience: April 7, 2024
GB
1 review
0 helpful votes
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These tickets were framed
April 17, 2024

I bought tickets for the 4:30pm showing. When I arrived at the venue, the tickets were for the 7:30pm showing. I had guests with me, so had to buy new tickets. This cost me $450, so my whole experience of Ticketsonsale was very poor. I should be credited the amount.

Date of experience: April 7, 2024
Oregon
1 review
0 helpful votes
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I feel robbed
April 17, 2024

There is no total before you get charged. It says the price then you put your card info in and submit and bam. You just got scammed for way more then it originally said.

Date of experience: April 7, 2024