Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TicketsOnSale

TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
How would you rate TicketsOnSale?
grey stargrey stargrey stargrey stargrey star

TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

64,383 reviews

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
Follow Richard B.
Unfollow Richard B.
Share Review
Report Review

Additional fee
April 18, 2024

Either I was not aware of the amount of additional fees would be charged or I mistakingly missed it, until I saw my receipt. I would have appreciated knowing this amount before my credit card was charged.

Date of experience: April 8, 2024
Canada
1 review
0 helpful votes
Follow Vanessa Y.
Unfollow Vanessa Y.
Share Review
Report Review

U.S
April 18, 2024

Je trouve que il y a une pogne dans ce site.
Tu vies au Québec tu achetes des billets pour un show à Québec et il te charges en U.S...
Pas de service en français mais ticketmasger.ca dit bien canada. Alors très déçus d'avoir des frais exorbitant pour quelque chose qui n'est vraiment pas bien inscrit dans les descriptions.

Date of experience: April 8, 2024
Michigan
1 review
0 helpful votes
Follow Peter F.
Unfollow Peter F.
Share Review
Report Review

Late delivery
April 18, 2024

Ordering parking passes to have guaranteed access to an event and then not receiving the passes until 45 minutes before game time was unacceptable. I had to park somewhere else and was unable to use the passes or would have missed pre game events. Parking is different than game time tickets.

Date of experience: April 8, 2024
New York
1 review
0 helpful votes
Follow David W.
Unfollow David W.
Share Review
Report Review

You accepted my payment in full BUT you won't give me my tickets until sometime before the show. That's BS.

Date of experience: April 8, 2024
Florida
1 review
0 helpful votes
Follow rosemary L.
Unfollow rosemary L.
Share Review
Report Review

X
April 18, 2024

Xxxxxxxxxxxxxx. Xxxxxxxxxxxxxxxx xxxxxxxxxcxxx c

Date of experience: April 8, 2024
California
1 review
0 helpful votes
Follow Andrea S.
Unfollow Andrea S.
Share Review
Report Review

Discount not given
April 18, 2024

I was routed to this site from an email directly from the artist website stating a 10% discount would be applied. It was not given.

Date of experience: April 7, 2024
Canada
1 review
0 helpful votes
Follow Katheleen N.
Unfollow Katheleen N.
Share Review
Report Review

Easy to navigate the site
April 18, 2024

Mapping for ticket selection was good. Checkout was a breeze

Date of experience: April 7, 2024
Illinois
1 review
0 helpful votes
Follow Crystal D.
Unfollow Crystal D.
Share Review
Report Review

HORRIBLE
April 18, 2024

When we arrived to parking, There were 4 other cars supposed to be parking in the spot our ticket said. Seems like someone reselled the same parking to steal people's money. We all had Resident parking #1 on our pass!

Date of experience: April 7, 2024
Nevada
1 review
0 helpful votes
Follow Michael X.
Unfollow Michael X.
Share Review
Report Review

It was a quick and easy process.
April 18, 2024

Yeah ready for it. Super excited to finally see Jason Aldean. He is one of my favorite quiets and always wanted to see him when he was close to me.

Date of experience: April 7, 2024
California
1 review
0 helpful votes
Follow James N.
Unfollow James N.
Share Review
Report Review

Never again!
April 18, 2024

I never received the link to my tickets. Spent 90 minutes trying to resolve it. Chat help was ok until they unplugged before issue was resolved. I will never use your service again as it is unreliable and caused me great distress.

Date of experience: April 7, 2024
Oklahoma
1 review
0 helpful votes
Follow Cydney U.
Unfollow Cydney U.
Share Review
Report Review

Waste of money
April 18, 2024

The seller failed to pay attention to the email address I'd given, so I did not receive the tickets in time and had to pay again upon arrival to the venue.

Date of experience: April 7, 2024
Texas
1 review
0 helpful votes
Follow Lydia O.
Unfollow Lydia O.
Share Review
Report Review

Still no tickets
April 18, 2024

I ordered tickets not realizing this was a 3rd party seller site. I have yet to receive the tickets and am quite concerned they will not actually arrive.

Date of experience: April 7, 2024
California
1 review
0 helpful votes
Follow charlotte F.
Unfollow charlotte F.
Share Review
Report Review

No tickets
April 18, 2024

I have not been able to download the tickets. It says "oops…"

Date of experience: April 7, 2024
Texas
1 review
0 helpful votes
Follow Amy K.
Unfollow Amy K.
Share Review
Report Review

Overly priced Tickets
April 17, 2024

Tickets were more than actual tickets on Ticketmaster I made 400 dollars more

Date of experience: April 7, 2024
Illinois
1 review
0 helpful votes
Follow Marcus Z.
Unfollow Marcus Z.
Share Review
Report Review

Never received the tickets
April 17, 2024

I bought tickets that i never got and so far no refund

Date of experience: April 7, 2024
Canada
1 review
0 helpful votes
Follow Robert H.
Unfollow Robert H.
Share Review
Report Review

REALLY POOR SERVICE
April 17, 2024

I bought digital tickets from TicketsOnSale three weeks ago and still haven't received them three weeks later. I paid several hundred dollars for these tickets and I find this situation absolutely ridiculous.

TicketsOnSales tells me it's business as usual. This is the first time in my life that I've bought digital tickets and not received them immediately. I find this completely unacceptable. It's like going to a restaurant and paying for my meal three weeks after I've eaten it.

I would strongly advise anyone against using TicketsOnSale. As far as I'm concerned, they're corporate scalpers.

I gave a one-star rating but I wished I could have given a zero-star rating.

Date of experience: April 7, 2024
Texas
1 review
0 helpful votes
Follow Kirby C.
Unfollow Kirby C.
Share Review
Report Review

Undisclosed fees
April 17, 2024

I purchased a ticket for $39 and was charged $60 with no explanation

Date of experience: April 7, 2024
Canada
1 review
0 helpful votes
Follow A. C.
Unfollow A. C.
Share Review
Report Review

Misleading
April 17, 2024

I was disappointed to discover the price was in US dollars on what I thought was a Canadian site and at a Canadian venue.

Date of experience: April 7, 2024
North Carolina
2 reviews
0 helpful votes
Follow Jim U.
Unfollow Jim U.
Share Review
Report Review

Too many fees
April 17, 2024

So many fees. Two tickets that were about $200 became $300 with all the fees.

Date of experience: April 7, 2024
California
1 review
0 helpful votes
Follow Terry H.
Unfollow Terry H.
Share Review
Report Review

Hidden fees are bull$#*!
April 17, 2024

Not very clear on what the extra charges are for or what amount they are until you go to pay

Date of experience: April 7, 2024