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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,362 reviews

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Wisconsin
1 review
0 helpful votes
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Cheaper tickets than elsewhere
April 17, 2024

I'm a Boomer and hit the purchase button by error. My mistake but no refunds. Hope Mike Biblia is funny.

Date of experience: April 6, 2024
Canada
1 review
0 helpful votes
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Alan Doyle
April 17, 2024

Good worked perfect for me when ordering and tracking the event

Date of experience: April 6, 2024
Illinois
1 review
0 helpful votes
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NCAA tickets
April 17, 2024

Kinda nerve racking, purchased our tickets through Ticketmaster but had no idea it was a third party sale. The links on your email concerning purchase update did not work.

Date of experience: April 6, 2024
Florida
1 review
0 helpful votes
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Concert tickets
April 17, 2024

I didn't realize this was a resale site because I was distracted cooking supper. I googled Melissa Etheridge tickets and this site popped up first so I clicked on it. I don't remember seeing all the additional fees and once it hit submit, my total for 3 tickets that were $109 each ($327 total) ended up being $441.60. ($114.60 in fees) I was originally trying to buy $70 tickets and once I submitted the payment it said they were no longer available. I still had more than 3 minutes left on the timer. Anyway, I got the tickets I wanted but I did find them for far less on another site. I will definitely pay more attention the next time I purchase tickets.

Date of experience: April 6, 2024
Arkansas
1 review
0 helpful votes
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Great
April 17, 2024

Great, would recommend so far, we will see how the rest of mt experience goes

Date of experience: April 6, 2024
Colorado
1 review
0 helpful votes
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Great Service!
April 17, 2024

Highly recommend! Quick and easy and efficient process! Thanks!

Date of experience: April 6, 2024
Texas
1 review
0 helpful votes
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Tickets is not delivered yet
April 16, 2024

Tickets will only be delivered on the day of the event. I was not even told what are my seats (just the row). The purchase cannot be cancelled not even minutes after being purchased.

Date of experience: April 6, 2024
Texas
1 review
0 helpful votes
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Prices incorrect at lot
April 16, 2024

First my order didn't show fees or taxes until after I paid for my parking pass. The pass was listed at $31 online and ended up at $43 after checkout. On top of that the lot was listed significantly cheaper when I arrived. With it only being $10 at the gate.

Date of experience: April 6, 2024
Canada
1 review
0 helpful votes
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Réservation de dernière minute
April 16, 2024

Réservation de dernière minute et billet reçu presque instantanément

Date of experience: April 6, 2024
Colorado
1 review
0 helpful votes
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It wasn't easy to figure out how to order and now I still don't have my tickets that were paid for

Date of experience: April 6, 2024
North Carolina
1 review
0 helpful votes
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Not happy!
April 16, 2024

Before I could complete my order I had to click no on several other pop ups asking me if I wanted to subscribe to them/their email. I shouldn't have to do that when I'm trying to purchase tickets from you. Also I noticed your little box was prechecked putting me on your email distribution list. Glad I caught that and unchecked the box.

Date of experience: April 6, 2024
Canada
1 review
0 helpful votes
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Scam!
April 16, 2024

The price listed for an even is the same as on every other website, but you are not informed on the currency until the very last moment. This way my $99 CAD dollar ticket became $200 cad at check out with higher fees and exchange rate.

Date of experience: April 6, 2024
Washington
1 review
0 helpful votes
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I was misled by your website,.
April 16, 2024

Your ticket price is too high, I was misled by your website, the wrong order.

Date of experience: April 6, 2024
Texas
1 review
0 helpful votes
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Resale tickets
April 16, 2024

So it appears legit but you can't pick up seats per say. The selling agent selects your seats. So I have tickets. I know the section but not where I am sitting. So I actually purchased more seats in case these turn out not to be good seats and you can't get a refund...I'll know better next time

Date of experience: April 6, 2024
Canada
1 review
0 helpful votes
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Charged me over $100 more
April 16, 2024

First time using this site. My total was supposed to be $265 and they ended up charging my credit card $370.

Date of experience: April 6, 2024
Missouri
1 review
0 helpful votes
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I ordered the ticket and that was quite clear and easy. When it came time to download the ticket there were a lot of difficulties and they also requested another credit card input to get the app which says it is free but the fine print indicates a $49 charge. Not going to happen. Just send me the ticket to park please. I have already paid.

Date of experience: April 6, 2024
Indiana
1 review
0 helpful votes
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Morgan Wallen concert
April 16, 2024

Great, fast service and friendly people. Would recommend to friends.

Date of experience: April 6, 2024
Arizona
1 review
0 helpful votes
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Hidden fees make this ridiculous
April 16, 2024

Didn't see the hidden service fees when I was purchasing my parking pass. Can't find an itemized receipt. Can't believe the fees increased my purchase by 50%. Won't use this service again

Date of experience: April 6, 2024
Maryland
2 reviews
0 helpful votes
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Unable to get refund
April 16, 2024

Purchase tickets, less than 30 mins later requested a refund because I could no longer attend. Was told, in essence, "oh well" we can't help you.

Date of experience: April 6, 2024
Georgia
1 review
0 helpful votes
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Good job
April 16, 2024

My experience was quick and to the point I went right to the website I got my tickets and I checked out it couldn't be anymore easy to do so.

Date of experience: April 6, 2024