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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,364 reviews

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Colorado
1 review
0 helpful votes
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Helpful
April 16, 2024

Easy Peasy, they took care of all my needs and helped me out with my situation

Date of experience: April 6, 2024
Minnesota
1 review
0 helpful votes
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It was terrible and I would like a refund please. The ticket did not work.

Date of experience: April 6, 2024
Canada
2 reviews
0 helpful votes
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Never again
April 16, 2024

Tickets charged 3 times on my card. I'm hoping they will only be taken out of my account once.

Date of experience: April 6, 2024
Washington
1 review
0 helpful votes
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Hidden fees are garbage
April 16, 2024

Upon being charged, there were approx. 150.00 in hidden fees that I was charged. Tried to get a refund but was told I couldnt get one.

Date of experience: April 6, 2024
Canada
1 review
0 helpful votes
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I need to print off tickets no option on account to do so
Can someone call me *******276

Date of experience: April 6, 2024
Illinois
1 review
0 helpful votes
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Bull$#*!
April 16, 2024

I am here. Tickets will not pull up. Keeps saying oops. I'm here for my 8 year old sons birthday. Can't get in. Pot party was fine and now no monster jam. Was told I cannot be refunded either. I will be filing a lawsuit and my local paper the citizen I'm auburn ny which I wrote for will have this story in editorial section.

Date of experience: April 6, 2024
Canada
1 review
0 helpful votes
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$#*!ty
April 16, 2024

Paid for insurance on tickets and they deny having any record of that.

Date of experience: April 6, 2024
Oregon
1 review
0 helpful votes
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Scammy "deals" and hidden fees
April 16, 2024

My tickets we're almost 50% more because of fees, and after I purchased, I got a huge number of scammy offers to grab my email address for the clear purpose of sending me an endless barrage of junk email.

Date of experience: April 6, 2024
Mexico
1 review
0 helpful votes
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Great and useful service
April 6, 2024

Good method it was very easy to get the ticket and the access to the event was also very quickly.

Date of experience: April 5, 2024
Oregon
1 review
0 helpful votes
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Worst service and scam
April 16, 2024

Tried to get a price but you have to go through the steps and you have to purchase. I bought the Insurance that says you can cancel, but you can't. They won't give you the policy number you need to cancel. Worst experience ever. This is a deliberate scam

Date of experience: April 5, 2024
Indiana
2 reviews
0 helpful votes
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Ticket purchase
April 16, 2024

Fees were not properly disclosed and utterly ridiculous when I checked out. $90 higher than the "shown" price when I selected them. This is beyond acceptable. I want a refund. Now I'm sitting here thinking I'm scammed because I have no tickets either.

Date of experience: April 5, 2024
Colorado
1 review
0 helpful votes
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I put AXS into Google and clicked on what I thought was AXS to purchase tickets. After I purchased the tickets, I learned it was not AXS and was charged way too much for what I thought I was ordering. Hopefully this is not a scam and I actually get the tickets transferred to my AXS account!?

Date of experience: April 5, 2024
Canada
1 review
0 helpful votes
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Price lie
April 15, 2024

Price was 145… receipt shows 145. Credit card charged 195. Literal theft and no explanation on why the price difference

Date of experience: April 5, 2024
California
1 review
0 helpful votes
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Good experience
April 15, 2024

I stumbled upon this website unintentionally. I was searching for the tickets I needed on Google, and this website was the first result that popped up. I thought it was the official website until I completed the payment and realized it was a resale platform. However, since refunds weren't an option, I could only hope that I would receive my tickets smoothly. While the original ticket price was lower than the official website, the handling fees were steep, making the total cost almost the same as purchasing from the official source. I quickly received the electronic ticket from the seller, and they were confirmed to be legit. The entire process went smoothly. Overall, I'm satisfied with this experience.

Date of experience: April 5, 2024
Canada
1 review
0 helpful votes
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I thought the prices were high to begin with, it is at the Coliseum which is kind of a dump... sorry Coliseum. I bought 4 tickets, my receipt said = $2051.8 and then on my credit card invoice it shows up at $2857.55. Exchange rate, but this is not clear.
On the Heart FAcebook page, TicketLeader ticket prices say $35.00 - $181.00

Date of experience: April 5, 2024
Wisconsin
1 review
0 helpful votes
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Fee add on
April 15, 2024

When I selected my parking price, I think it would be nice to know that you are going to basically double the cost with fees.

Date of experience: April 5, 2024
Kentucky
1 review
0 helpful votes
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I understand the convenience factor of buying tickets online but it's absurd that the fees for two tickets to a minor league baseball game valued at $12 each (which is visible on the ticket) would come out to over $76 with added fees.

Date of experience: April 5, 2024
Canada
1 review
0 helpful votes
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Feel duped.
April 15, 2024

On the website, the tickets were advertised in the $250 range for Vancouver, British Columbia, Canada. I purchased two tickets my credit card was charged $890? Nowhere did it say would be charged in US dollars. It comes across as a con job sadly.

Date of experience: April 5, 2024
Texas
1 review
0 helpful votes
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It was easy and seamless
April 15, 2024

It was so easy to purchase my tickets from here! Also the transfer happened instantly which was also nice!

Date of experience: April 5, 2024
Louisiana
1 review
0 helpful votes
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Bad
April 15, 2024

To purchase tickets online and have a service fee that high is outrageous and sad

Date of experience: April 5, 2024