Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The price for the parking was $58 and I was billed $84.50!
Ordered 2 tickets that were sold as $113 tickets
I received 2, $43 tickets, and my credit card was charged $307
This company is a rip off! Do not order tickets for anything from them.
Process easy and clear, but why charge in US $. This makes me think I have been fleeced. A show in a canadian theater (1 mile from my house!), canadian artist, prurchased by a canadian resident. Yet the billing is in USD.
I accendently ordered tixs from your site thinking I was buying tixs from ASX. I paid a fortune for the $#*!tyist tixs in arena I hate your policy of no refund for any kind of reason.
The service was easy to use and provided two of my three parking tickets immediately. I was concerned about the one for the tenth, but it arrived a few days later.
My order was canceled with no reason given. I ordered a second time and the order was canceled again, again with no reason given.
There is very little indication as to where the parking tickets I purchased were located within distance to the actual event. They also didn't say that they were going to be additional fees until you checked out.
It was quick and easy to check out. Wish they would have been listed in Canadian dollars though.
I bought a ticket and it wasn't guaranteed. So basically i pay full price for a ticket from a seller who won't even guarantee the ticket until 2 months later before the event is about to start. Then i will be forces to apply for a refund off this sketchy site or call my credit card company for a fraud transaction. Do NOT use this service
No ticket delivery after my purchase that a scam i'm disappointed
I did not receive an invoice or confirmation, I find that a shame and suspicious
As I tried to find tickets through AXS for the show 10/6/24 at Keswick Theater, your web site took over and I was overcharged!
I ordered parking pass for Lucas Oil South Lot and when I received the e-ticket it was for the market street garage several blocks away from the venue.
Just wasted $100
After choosing a section F and confirmation of the information on payment, I received an email confirmation giving me instead of Row G.
Called right away to raised the issue. I was told they can never change any information.
It was horrible. I purchased $251 tickets for 3 at the end once submitted my order and the credit card was charged $1007 instead of $753 and I was not able to cancel or talk to anyone. Throughout the shopping process and it did not even give me total or explanation or breakdown of the total. It was not clear at all. I am very upset
Misleading, no cancellation, not clearly labeled as USD pricing. I'll never use this service again. Probably screwed me for 1600 dollars. Mislabelled dates for games that didn't even have formal dates yet. Very unhappy with this business.
This is a scam and charged significantly more than the actual price of the tickets. I tried to cancel but cannot.
Tickets on sale made it very easy to purchase the tickets I wanted
My mom helped me buy the Chris Brown tickets for Vegas and we selected for the pay every two weeks payment option, yet they still took the full amount right then and there. I'm confused how that happened when we both looked and saw we selected for the "pay biweekly" option.
The prices are so amazing and very affordable. Was looking for a cheap outing with my children and this site made it possible, thanks to this company and its pricing.
Answer: Terrible do not use this company, you will not get your tickets or your refund
Answer: I received the link and the tickets were transferred successfully however I have known of others who experienced difficulty. The only advice is to pay attention to the due date established for you to receive your tickets and if you do not receive them by the date guaranteed then call the vendor. Don't let extra time go by or wait until the day of the event. They are supposed to provide support if you experience difficulty with the transaction.
Answer: They refuse to give refunds especially if the event is cancelled. Do not buy from Them

