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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,376 reviews

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Georgia
1 review
0 helpful votes
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Hidden fees after you pay
April 20, 2024
Updated review

I thought I was buying two tickets for $91. When I was typing my card info in all it said was $91x2 but after I paid it said I paid $257! There were fees that weren't shown to me until AFTER I paid. And when I called to get a refund they wouldn't let me.

Date of experience: April 10, 2024

Service fees are hidden until after you pay
April 17, 2024
Previous review

I bought 2 tickets but basically paid for 3 from all the service fees that they don't show you. All it said was $91x2 before I paid. Then after I paid it said I paid $257! There was no price breakdown anywhere. I even called to ask for a refund and was told I couldn't get one. This place is a scam and will rip you off! Do not buy tickets from here.

Date of experience: April 6, 2024
Canada
1 review
0 helpful votes
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Très déçu
April 20, 2024

Les billets ont coûté 500$ de plus que le reçu que j'ai reçu. Aucun frais supplémentaire n'était inscrit. Attention lorsque vous magasiné sur ce site

Date of experience: April 10, 2024
Georgia
1 review
0 helpful votes
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Don't do it!
April 20, 2024

We purchased a parking spot for a baseball game and received a significant extra charge at time of purchase. This was frustrating but just the beginning or a terrible experience. We had difficulty locating our parking spot, found it and parked. When we returned from the game we had a ticket on our car for not displaying our parking permit, which we were never provided with. This is a total scam! This is over $110 now for a $35 parking spot. This can't be legal. Don't waste your money or your sanity, purchase a parking spot with a different company.

Date of experience: April 10, 2024
Canada
1 review
0 helpful votes
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Satisfied
April 20, 2024

Excellent transaction, easy process. Efficient, no issues

Date of experience: April 10, 2024
Massachusetts
1 review
0 helpful votes
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Where the f are my tickets!
April 20, 2024

I bought these tickets last night. Which was April 9. I received an email saying I will get these tickets by November 1. That's bull$#*!. I want the tickets that I purchased so I know everything is good with this and I am not getting scammed.

Date of experience: April 10, 2024
California
1 review
0 helpful votes
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Was looking for tickets gave me one price was looking for final price none was given. Charged me immediately. When called to immediately to cancel no refunds I never seen their refund policy. They told me I can resell my tickets on social media because they weren't able to refund my tickets for parking.

Date of experience: April 10, 2024
California
1 review
0 helpful votes
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Make sure you read the fine print before you opt to purchase tickets from this site! They adversely attractive prices that dont include hidden fees unless you read the fine print. 2 $90 tickets came to a $247.

Date of experience: April 10, 2024
Canada
1 review
0 helpful votes
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SCAMMERS
April 20, 2024

SCAMMERS 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 👺👺👺👺👺🤡🤡🤡👺👺👺👺👺🤡👺👺👺👺👺👺👺👺👺👺👺👺👺👺👺👺👺👺👺👺👺👺👺👺🤡👺

Date of experience: April 10, 2024
Illinois
2 reviews
0 helpful votes
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Wow, the fees are exorbitant!
April 20, 2024

I bought two tickets at $101 each. My total at check out was over $275!

Date of experience: April 10, 2024
Massachusetts
1 review
0 helpful votes
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Person
April 20, 2024

My experience was good before you make me fill all this $#*! out. I wanted to put just the stars. I gave you 5 now I am going back and changing that to 3

Date of experience: April 10, 2024
New York
1 review
0 helpful votes
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Application Download
April 20, 2024

The purchase of recent tickets went well. The fact that I had to download a worthless app that I likely will never use again was asinine.

Date of experience: April 10, 2024
Texas
1 review
0 helpful votes
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Outrageous fees!
April 20, 2024

My tickets were $60 but after fees they went up to $160. I will never buy from this site again.

Date of experience: April 10, 2024
California
1 review
0 helpful votes
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Purchasing experience
April 20, 2024

The experience in purchasing the tickets was very easy and comfortable. The only problem I have is the exorbitant fees. I wish consumers can purchase and enjoy events that distress their lives without paying so much in these excessive fees.

Date of experience: April 10, 2024
Canada
1 review
0 helpful votes
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Tried to cancel the order 1 minutes after purchase and it was refused.

Date of experience: April 10, 2024
Idaho
1 review
0 helpful votes
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I hope I get my tickets. They were expensive with hidden fees and they won't show up until the day before through some convoluted directions to download random apps Never again

Date of experience: April 10, 2024
Kentucky
1 review
0 helpful votes
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Transaction fees, too high
April 20, 2024

You charge exorbitant transaction fees. For $109 ticket I was charged over $35 for processing.

Date of experience: April 10, 2024
Texas
1 review
0 helpful votes
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The price quoted during the selection process did not indicate any added sercice fee which turned out to be over 37%. That was shocking and deceptive to me, especially when you are trying to buy tickets for a group and they get teh added cost. I am also disappointed you send out a clause that you can't guarantee I will receive my tickets until the day before the concert via email. I purchased them 7 months ahead of time and should receive them in at least 40 days.

Date of experience: April 10, 2024
Maryland
2 reviews
0 helpful votes
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Over charge parking
April 20, 2024

The parking price is $20, I paid $41 thru this website after the fees. Not worth it.

Date of experience: April 10, 2024
Canada
1 review
0 helpful votes
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People have heart anymore
April 20, 2024

Tried to get 1072 charged revered after ny special needs daughter took my phone and bought 2 tickets without me knowing 1072 Canadian was tape for 2 tickets … told them I didn't make the transaction and reply was sorry you can resell them! 2 tickets for $1072.,. That will never happen. So thanks to all the heartless people that are not returning transactions immediately after it happed. Hope you guys get to eat tonight!

Date of experience: April 10, 2024
Canada
1 review
0 helpful votes
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Easy to use
April 20, 2024

It was really quick and easy to navigate. Great experience

Date of experience: April 10, 2024