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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,402 reviews

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Canada
1 review
0 helpful votes
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Too much
April 20, 2024

I purchased the tickets for $331.00 why was my card charged $531.00.

Date of experience: April 10, 2024
Texas
1 review
0 helpful votes
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Overwhelmingly Expensive
April 20, 2024

I thought I was on the official ballfield side and it was low on seating I thought so I seen some for $33 each and a decent section. It didn't show me where the road was located which I needed so that family members could walk and for now on the aisle without going too far so $33 times six would've been what I was supposed to pay instead once I pushed check out and paid it took out $400 for eight tickets. I am completely livid! I went to the official site after I seen what had happened and they are only $15 a seat. 😔

Date of experience: April 10, 2024
Arizona
1 review
0 helpful votes
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I purchased event tickets in August of 2021 for an event in September 2021 and never was reimbursed it is Spring 2024.

Date of experience: April 10, 2024
Canada
1 review
0 helpful votes
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Easy to use, good tickets, emailed tickets easily able to put in electronic wallet. Tickets released to me immediately, a big plus! But tickets are in American dollars which was not made extra clear from the start.

Date of experience: April 10, 2024
Georgia
1 review
0 helpful votes
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Where is my breakdown of prices?
April 20, 2024

Prices were higher than advertised. Where is my breakdown of prices? No mention of service charges just a price of $64.37 more than I thought with no chance of review. Please answer quickly before Icancel my order.
Jonathan

Date of experience: April 10, 2024
California
1 review
0 helpful votes
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I thought I was on my ticket master or planet site when purchasing so my bad. I purchase another set of tickets for half cost and much better seats. The tickets from ticketsonsale won't be delivered until the day before the show. So difficult to resell. UGH

Date of experience: April 10, 2024
Washington
1 review
0 helpful votes
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Scammers
April 20, 2024

My $256 tickets ended up costing me almost $700. When I tried to cancel my purchase I learned that you can't. I will never buy tickets from here again.

Date of experience: April 10, 2024
North Carolina
2 reviews
0 helpful votes
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Sucks
April 20, 2024

I ordered my tickets and still have not gotten them. Spent over $1000. Can't contact them either.

Date of experience: April 10, 2024
Canada
1 review
0 helpful votes
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Something fishy
April 20, 2024

I don't have my tickets which makes me question if I got the tickets or if it's a scam 🤷🏼‍

Date of experience: April 10, 2024
Canada
1 review
0 helpful votes
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Careful when buying resale tickets
April 20, 2024

My tickets were the only ones available so I paid a premium for my tickets. The venue was changed days later and now there are many more tickets available. No ability to get a partial refund since I bought from a resale vendor. For this reason I probably won't use a resale vendor like TicketsOnSale again.

Date of experience: April 10, 2024
California
1 review
0 helpful votes
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Tickets didn't work
April 20, 2024

Tickets said they were already used, even though the canceled was a postponed event. Had to pay an extra $80 to park somewhere else

Date of experience: April 10, 2024
Illinois
3 reviews
0 helpful votes
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First Time Purchase, Very Satified
April 20, 2024

I've never used this site before. It was smooth and easy. Highly recommended.

Date of experience: April 10, 2024
North Carolina
1 review
0 helpful votes
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Buyer beware!
April 20, 2024

Ridiculous fees, my mistake it won't happen again.

Date of experience: April 10, 2024
Canada
1 review
0 helpful votes
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Oops!
April 20, 2024

Unfortunately I chose a site that was out of country for a local concert. That's what you get for being in a rush. The overall experience was good until the end when I realized I had paid in the wrong currency…so more money. I'm sure the concert will be a good one, but it is unfortunate that I didn't stick to a local vendor because I also don't have the tickets yet which is a little unnerving.

Date of experience: April 10, 2024
Virginia
2 reviews
0 helpful votes
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Great customer service
April 20, 2024

Helpful when I had questions and was able to answer them

Date of experience: April 10, 2024
South Carolina
1 review
0 helpful votes
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So easy
April 20, 2024

Easy to look at where the seats are, know what is included and can protect my purchase.

Date of experience: April 10, 2024
Indiana
1 review
0 helpful votes
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Scam
April 20, 2024

I was charged $125 for parking not now this was a resale site and could have got same parking for $20

Date of experience: April 10, 2024
Louisiana
1 review
0 helpful votes
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Tickets never arrived
April 20, 2024

I ordered tickets for LSU baseball on game day when they did not arrive in time for the game. I requested a refund which was apparently granted. The credit is pending so Thank you for the refund but disappointed that tickets for sale were not available

Date of experience: April 10, 2024
Canada
1 review
0 helpful votes
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Wankers
April 20, 2024

Bunch of wankers……………………………………………………………………………………..

Date of experience: April 10, 2024
North Carolina
1 review
0 helpful votes
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I clicked on 2 $50 tickets, Nowhere was a ticket total sale price listed. When the charge hit my account, it was for $149. Except a giant difference in price, the tickets were delivered well.

Date of experience: April 10, 2024