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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,364 reviews

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Canada
1 review
0 helpful votes
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Ridiculous touch system resulted in tickets of 8 seats being selected over and over, I only required one (1) seat.
I chose Row 20 section G
And I received Row 32 section G. The very last row at the back of the seating inside the Venue.

Date of experience: April 12, 2024
Virginia
1 review
0 helpful votes
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Good work
April 22, 2024

Great experience it was very simple to do the tickets on my phone at my convenience. Look forward to using the service again.

Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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Billed in US$
April 22, 2024

Mauvaise, j'essai de parler à quelqu'un et on ferme la discussion avant qu'on puisse répondre.

Date of experience: April 12, 2024
Texas
1 review
0 helpful votes
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Heavy metal and rock concert
April 22, 2024

Fast and simple to purchase the tickets and the transfer to me was done within 2 hours after I logged on to the sellers website and created an account.

Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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Over charges
April 22, 2024

Receipt says I paid $100.42 my bank says $142.08 they do not tell you about hidden fees.

Date of experience: April 12, 2024
Kansas
1 review
0 helpful votes
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Easy to use
April 22, 2024

This website was very easy to use. And I'm assuming secure.

Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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Terrible
April 22, 2024

No where on their website does it say the prices were in us funds so what I believed was a decent deal ended up being a terrible one. Will never buy from this service again.

Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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En français svp
April 22, 2024

J'ai tenté d'avoir un service en français ou une preuve de paiement en français et cela semble impossible … pourtant c'est un spectacle d'humour en français à Brossard.

Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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Refund
April 22, 2024

I wished to get a refund for my tickets since I bought them 4 months in advance, but was not able to get anybody on the phone. I also send an email with my request but they said all sales were final sale

Date of experience: April 12, 2024
Minnesota
1 review
0 helpful votes
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Over Priced!
April 22, 2024

I did I mistake,thinking that this site was tiketmaster. And I could not cancelled my purchased in any way.

Date of experience: April 12, 2024
Florida
2 reviews
0 helpful votes
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This company is fraudulent and will scam you and charge you 3 times for what the actual price is.

Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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Where are my tickets?
April 22, 2024

Tickets may not be available until the day of the event. If I am going to be flying down to Orlando from Canada, I want my tickets weeks in advanced.
We also don't know which seats we purchased. We only know the section and row.

Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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No customer service
April 22, 2024

I booked the wrong day and have tried to get it switched. Nobody has answered me.

Date of experience: April 12, 2024
California
1 review
0 helpful votes
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Overpriced by 50%
April 22, 2024

The price for the parking pass was stated as $41. Once I got to the payment window it jumped to $64! How? That is insane! I understand a service fee but cmon. Upon arriving at the parking lot they were taking $41 at the gate for no prepaid parking. We were very irritated.

Date of experience: April 12, 2024
Michigan
1 review
0 helpful votes
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I was charged for a concert in a different nation then where I live and within 2 mins there is no way to cancel the tickets and get the right ones

Date of experience: April 12, 2024
Texas
1 review
0 helpful votes
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Don't buy tickets here!
April 22, 2024

Horrible experience I wish I never visited your site. It was a $200 mistake. They sell tickets here for 3 and 4 times the price. You can't cancel and if you try to email them you get a reply that says "this mailbox is not monitored" and no one helps you. They are price gouging!

Date of experience: April 12, 2024
Florida
1 review
0 helpful votes
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The process is confusing and there is not enough information to know exactly what is being charged iuntil you commit to purchasing the ticket. You should be told upfront what fees are added to the ticket price and what options are available. I made costly errors in ordering my tickets and it has been disappointing.

Date of experience: April 12, 2024
Ohio
1 review
0 helpful votes
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I bought 4 tickets for an event listed as April 12th. Confirmation email says April 12th. Tickets arrived for Sept 5th. Apparently the event was rescheduled and the listing was incorrect. All sales final. Extremely unhappy

Date of experience: April 12, 2024
California
1 review
0 helpful votes
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Spent $40 more by buying Online
April 22, 2024

When we got to the parking lot, it cost $10! What a scam!

Date of experience: April 12, 2024
Massachusetts
1 review
0 helpful votes
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Return
April 22, 2024

Have not received tickets, and if I don't there seems to be no way to get a return.

Date of experience: April 12, 2024