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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,362 reviews

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Canada
1 review
0 helpful votes
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Overcharged
May 1, 2024

I got notice the 3 tickets cost $226.53 in Canada funds, when I got my Credit charge it was $318. Canada funds? Why was I charged extra?

Date of experience: April 20, 2024
Kentucky
1 review
0 helpful votes
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Cost not fully disclosed
May 1, 2024

My transaction took place without a clear list of the costs - tickets, handling fee, etc. The total didn't appear until the transaction went through. Not transparent at all.

Date of experience: April 20, 2024
Canada
1 review
0 helpful votes
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Luke Bryan tickets
May 1, 2024

Easy, quick…………………………………………………………………………………………………….

Date of experience: April 20, 2024
Maine
2 reviews
0 helpful votes
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Fabulous!
May 1, 2024

Very easy and self-explanatory. Wonderful. Would recommend to all.

Date of experience: April 20, 2024
Ohio
1 review
0 helpful votes
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Concert tickets
May 1, 2024

First time really don't know yet haven't bought tickets from this sight before it was pretty simple

Date of experience: April 20, 2024
Canada
2 reviews
1 helpful vote
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First time buyer. Excellent service. Was a simple process and excited to go to the game

Date of experience: April 20, 2024
California
1 review
0 helpful votes
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Haven't received Any Tickets Yet
April 30, 2024

How can I be asked to rate my experience when I haven't even received my reserved parking ticket information from y'all for the mlb game I payed for which is in May 14,2024 at 7:10pm. Hopefully I'll have a place to park.

Date of experience: April 20, 2024
Canada
1 review
0 helpful votes
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Site frauduleux
April 30, 2024

Site frauduleux site frauduleux site frauduleux site frauduleux

Date of experience: April 20, 2024
Illinois
1 review
0 helpful votes
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I hope it's not a scam
April 30, 2024

Don't really want to wait until the day of for my ticket

Date of experience: April 20, 2024
Arkansas
1 review
0 helpful votes
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Scam & Deception Company!
April 30, 2024

Uses misleading web site to make you think they are the real " Ticket Master" then deceives you into paying excessive charges. I think they are a scam and have reported them to the Arkansas Attorney Generals office.
Dishonest - Scam - Company! BEWARE

Date of experience: April 20, 2024
Canada
1 review
0 helpful votes
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Very poor. Took double the amount then stated. It said 80 American… which works out to a little over 112 per ticket Canadian. You took 300 from my account!

Date of experience: April 20, 2024
Canada
1 review
0 helpful votes
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Us$$ versus cad$$
April 30, 2024

As i was purchasing an event in canada, the price i assumed was in canadian as nothing was mentioned. To my surprise it was in US$ so alot more expensive on my credit card.this is terrible service too expensive now to go

Date of experience: April 20, 2024
Canada
1 review
0 helpful votes
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Horrible experience
April 30, 2024

Bought tickets in November for a concert the 20th of of April. The email says I will get my tickets by the 19th of April. The 19th I still don't have them, contact the company and I'm told I should get them them the 20th. The 20th still nothing. Contacted the customer service and they told me the seller's team is located on the west coast and I need to contact them again later during the day.
6hrs before the show, still nothing. Spending my entire day trying and begging for the tickets I bought that ended up costing twice the price they were originally sold for because of the extra fees. The seller was still unable to give me the tickets telling me I need an app I never heard of like it was my fault I didn't get the tickets and, yet still unable to transfer them.
2hrs prior to the concert I am still fighting to get them. I finally got them 1h30 min before they finally send them to me by email.

Worse experience with concert tickets I've ever had. Overly complicated, overpriced and I spent my entire day trying to get them. I had a friend out of town who came over and booked a hotel for this and neither of us could enjoy our day because of it. Horrible system.

All their customer reprensentatives were absolutely lovely and professionnal and I appreciate their effort. They understood the frustration and I obviously didn't try to take it on them.

Date of experience: April 20, 2024
New Jersey
1 review
0 helpful votes
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Review my purchase
April 30, 2024

Very quick and easy! I like how simple it was to choose my seats and how quick the checkout process was and cost of the tickets

Date of experience: April 20, 2024
Colombia
1 review
0 helpful votes
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They charge me and sent me an email that says your tickets have been canceled Without any explanation on the reason or the refund process

Date of experience: April 20, 2024
Texas
1 review
0 helpful votes
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Tickets
April 30, 2024

I ordered tickets for a concert- they are mobile tickets and I've already paid but for some reason they won't be available to me until 2 days before the concert… seems really sketchy and I would like a refund.

Date of experience: April 20, 2024
California
1 review
0 helpful votes
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See title. The seating was non existent. The venue where the concert was being held did not have the table seating I purchased from tickets on sale website. Very disappointing.

Date of experience: April 20, 2024
Texas
1 review
0 helpful votes
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Happy
April 30, 2024

It was quick and easy I got a great deal but it's really safe and reliable

Date of experience: April 20, 2024
Colorado
2 reviews
0 helpful votes
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Ridiculous fees!
April 30, 2024

The $23 fee didn't show up until the tix were charged to my credit card!

Date of experience: April 20, 2024
Florida
1 review
0 helpful votes
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Bought a parking pass, charged for 5. Called the minute I got the email: refused to refund

Date of experience: April 20, 2024