Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TicketsOnSale

TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
How would you rate TicketsOnSale?
grey stargrey stargrey stargrey stargrey star

TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

64,364 reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow rebecca H.
Unfollow rebecca H.
Share Review
Report Review

Sad
April 30, 2024

It's 200 dollars more than it said tickets cost

I actually don't want them and couldn't figure out how to cancel

Date of experience: April 20, 2024
Texas
1 review
0 helpful votes
Follow reginal V.
Unfollow reginal V.
Share Review
Report Review

First and last time using this platform to purchase tickets! I received an email stating the tickets had been transferred and a follow up email would give me guidance on how to download the tickets to my phone. I never received the tickets, nor a follow-on email providing guidance on how to downlod the app or tickets to my phone.

Date of experience: April 20, 2024
Mexico
1 review
0 helpful votes
Follow Mario E.
Unfollow Mario E.
Share Review
Report Review

The Best tickets sale in web
April 30, 2024

It was very easy to find my tickets and to buy them, also I feel it's safe

Date of experience: April 20, 2024
Georgia
1 review
0 helpful votes
Follow Michael T.
Unfollow Michael T.
Share Review
Report Review

Charging $21 in fees is pretty ridiculous. I was particularly upset about the $7.50 charge because I would be using my smartphone. I had no choice about that. They would not accept paper tickets
The ticket had the incorrect address. When we got to the stadium we drove around trying to find the correct lot. Almost made us late.

Date of experience: April 20, 2024
Canada
1 review
0 helpful votes
Follow LUIS H.
Unfollow LUIS H.
Share Review
Report Review

Seller didn't sen the tickets
April 30, 2024

Seller didn't send the tickets, today is the day of the event and the seller never sent our tickets

Date of experience: April 20, 2024
Texas
1 review
0 helpful votes
Follow Jacob U.
Unfollow Jacob U.
Share Review
Report Review

Dallas Stars
April 30, 2024

I purchased my tickets I never received them. I was not happy

Date of experience: April 20, 2024
Canada
1 review
0 helpful votes
Follow Marlene G.
Unfollow Marlene G.
Share Review
Report Review

Korn
April 30, 2024

Very easy, fast and efficient way to purchase tickets. Great service

Date of experience: April 20, 2024
New York
1 review
0 helpful votes
Follow Deborah N.
Unfollow Deborah N.
Share Review
Report Review

Didn't receive
April 30, 2024

Didnt get my tickets after it took me forever to find seats a book I book for me and my husband an it's on list for Cancellation? Like ridiculous an waste my time trying to book

Date of experience: April 20, 2024
Florida
1 review
0 helpful votes
Follow Steve N.
Unfollow Steve N.
Share Review
Report Review

I canceled the ticket and I contact the rep that said please cancel it and I don't need it no more I paid also $35 for cancellation for any reason and they still charge me

Date of experience: April 20, 2024
Illinois
2 reviews
0 helpful votes
Follow Leslie Y.
Unfollow Leslie Y.
Share Review
Report Review

Fees are outrageous
April 30, 2024

Very easy to find tickets that I wanted but there is no transparency of the fees until you put the payment through. The fees are are outrageous per ticket.

Date of experience: April 20, 2024
Missouri
1 review
0 helpful votes
Follow Gary O.
Unfollow Gary O.
Share Review
Report Review

It's been a great experience
April 30, 2024

Great 😊 thanks taking my mom cant wait to go going to be a blast!

Date of experience: April 20, 2024
Canada
1 review
0 helpful votes
Follow Brian D.
Unfollow Brian D.
Share Review
Report Review

Easy and we'll managed
April 30, 2024

It easy and very good to manage a although this is my first time I already love it

Date of experience: April 20, 2024
California
1 review
0 helpful votes
Follow Kimberly Q.
Unfollow Kimberly Q.
Share Review
Report Review

Tyler Henry Show
April 30, 2024

Easy to use web page. Would like to be able to see location of seats though.

Date of experience: April 19, 2024
Illinois
1 review
0 helpful votes
Follow Sharon S.
Unfollow Sharon S.
Share Review
Report Review

Easy Peasy
April 30, 2024

Purchasing my tickets were easy. I was able to my tickets in a timely manner.

Date of experience: April 19, 2024
North Carolina
1 review
0 helpful votes
Follow John F.
Unfollow John F.
Share Review
Report Review

What # are my seats? WTF
April 30, 2024

Pain in the $#*!. Trying to get seats is ridiculous. A mark up $110 mark up.Give me a break. I still don't even know the seat numbers. They don't even show me even though I paid.

Date of experience: April 19, 2024
Nebraska
1 review
0 helpful votes
Follow Christopher Z.
Unfollow Christopher Z.
Share Review
Report Review

Fees are high. Tickets are not mine until 8/29/2024. That sucks.

Date of experience: April 19, 2024
Arkansas
1 review
0 helpful votes
Follow Kevin N.
Unfollow Kevin N.
Share Review
Report Review

Beware of fees!
April 30, 2024

When buying tickets, there was no breakdown anywhere that showed what fees were being charged. I assume some are from the venue, and some from this site, but they were an astronomical amount, and not disclosed in any way. It was too streamlined for once.

Date of experience: April 19, 2024
Florida
1 review
0 helpful votes
Follow Carsten B.
Unfollow Carsten B.
Share Review
Report Review

Fantastic service
April 30, 2024

Good service, Tickets were very easy to order no problems at all great service

Date of experience: April 19, 2024
Arizona
1 review
0 helpful votes
Follow Samantha V.
Unfollow Samantha V.
Share Review
Report Review

Exactly what we wanted
April 30, 2024

Purchased tickets to Savannah banana at a reasonable price

Date of experience: April 19, 2024
Texas
1 review
0 helpful votes
Follow Luis F.
Unfollow Luis F.
Share Review
Report Review

Over pricing, is to expensive
April 30, 2024

I thought it was ticketmaster. Super sorry for doing it

Date of experience: April 19, 2024