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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,364 reviews

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Canada
1 review
0 helpful votes
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Sold for 448.22 and charged 682.39
April 30, 2024

Why was I charged so 234.71 too much? Makes absolutely so sense.

Date of experience: April 19, 2024
California
1 review
0 helpful votes
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You guys ripped me off!
April 30, 2024

It was horrible! I got ripped off! You had $20 of surcharges added on to my parking ticket.

Date of experience: April 19, 2024
Canada
1 review
0 helpful votes
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We thought we were on the venue sites. Bought these tickets and there are regular tickets available at half the cost, half the Service fees and in Canadian dollars.

Date of experience: April 19, 2024
New York
1 review
0 helpful votes
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I was overcharged almost $50.00. In addition to that, the site offered me a discount of 10% yet they would not honor that. They offered me the discount. I should have been charged $395.60, less 10% discount of $39.56, for a total of $365.04. I was charged $420.32. A difference of $55.28. My efforts to get the credit back on my credit card went unanswered. I'm disappointed, to say the least.

Date of experience: April 19, 2024
District of Columbia
1 review
0 helpful votes
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Very Unhappy
April 30, 2024

Information is very unclear and I did not get what I wanted because of a lack of information

Date of experience: April 19, 2024
California
1 review
0 helpful votes
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Spam fest
April 30, 2024

Terrible experience

Since ive purchased the tickets ive been flooded with ads etc nonstop. I haven't even been sent my tickets but instead ive been charged and still havent gotten the tickets

Very dissatisfied, why would i continue buying more products when i haven't even gotten the initial product (tix)

Date of experience: April 19, 2024
Canada
1 review
0 helpful votes
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Easy site to navigate
April 29, 2024

Easy site and didn't get confused when choosing a seat

Date of experience: April 19, 2024
Canada
1 review
0 helpful votes
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$26 per ticket for "service fees"!
April 29, 2024

The service fee per ticket is ridiculous! $26 / person?! Common! I'm doing all the work picking my seats and paying. What's the fee for?

Date of experience: April 19, 2024
North Dakota
1 review
0 helpful votes
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Read the fine print!
April 29, 2024

Didn't realize that I was being charged $132 service fee until after I checked out. Four tickets totaling $404 plus tax. Total purchase...$581! This company refused to return the $132 fee...nice.

Date of experience: April 19, 2024
Texas
1 review
0 helpful votes
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Terrible Customer Service
April 29, 2024

I was helping a friend to get tickets for Kenney Chesney in Arlington, TX. After placing and paying for the order, i learn that the tickets are only provided on an APP. Called "customer service" for help, but the English was poor. This was an awful experience and i suspect i will NEVER really be able to access any tickets

Date of experience: April 19, 2024
Missouri
1 review
0 helpful votes
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Refund
April 29, 2024

Accidentally hit buy and didn't mean to. Trying to cancel payment and it won't let me. Please help

Date of experience: April 19, 2024
Illinois
1 review
0 helpful votes
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Effective
April 29, 2024

Every body is busy on this days, sometimes is hard to schedule early even for your favorite events for me this site is very convenient.

Date of experience: April 19, 2024
Canada
1 review
0 helpful votes
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Easy, quick and done!
April 29, 2024

Very quick and easy to purchase. Although a little more time to enter all info would be good as im older and not as fast anymore lol.
But overall a good experience and now to try for Bruce Springsteen tickets!

Date of experience: April 19, 2024
Texas
1 review
0 helpful votes
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Deceptive Service Fee
April 29, 2024

For 2 tickets a service fee of $382.00 was added. I wasn't warned of the fee. I will never use this site again.

Date of experience: April 19, 2024
California
1 review
0 helpful votes
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Dodger Tickets
April 29, 2024

Experience was ok except for two things. One, the description said row M and the ticket was row L. Two, a $55 fee for one ticket seems excessive. It was 1/3 of the cost of the ticket.

Date of experience: April 19, 2024
California
1 review
0 helpful votes
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Scared
April 29, 2024

Still not sure if tickets will come. No exact seat spots. Need to work out a better way

Date of experience: April 19, 2024
Canada
2 reviews
0 helpful votes
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Anxious
April 29, 2024

After having paid for my ticket I received an email saying that I will have to download an app and to create an account in order to be able to get my ticket. I thought since you asked for my address that I would receive my ticket by mail, but I noticed that although I wrote my apartment number, it did not appear on the receipt. This is very infortunate and, if possible, I WOULD LIKE TO BE REIMBURSED FOR THE AMOUNT I PAID. Thank you.

Date of experience: April 19, 2024
North Carolina
1 review
0 helpful votes
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I still have no tickets
April 29, 2024

Still have not received tickets. I ordered tickets at 315 and I'm in Atlanta with nowhere to park

Date of experience: April 19, 2024
California
1 review
0 helpful votes
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I want a refund
April 29, 2024

Terrible

No breakdown in price

I got charged a higher amount then mentioned

Date of experience: April 19, 2024
Ireland
1 review
0 helpful votes
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This is a scam
April 29, 2024

The tickets are waaayyy more expensive than ticketmaster and will not be delivered for another 5 months?!

Date of experience: April 19, 2024