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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,376 reviews

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Washington
1 review
0 helpful votes
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Crooks
May 7, 2024

They charge over $80 service fee in addition to the ticket price. You don't see it right away when you pay for the tickets. What service exactly we received for buying tickets online?
They also charge $6.95 delivery fee- and its email! This is absolutely Awful.

Date of experience: April 25, 2024
Minnesota
1 review
0 helpful votes
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Buying Online
May 7, 2024

Tickets are very expensive. There is no customer service number. Highly dissatisfied and would not use again

Date of experience: April 25, 2024
Michigan
1 review
0 helpful votes
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All in one place
May 7, 2024

I have a hard time with technology so I needed help from my daughter, moving through all the steps.
And I was thankful that I noticed parking passes needed to be purchased ahead of time also.

Date of experience: April 25, 2024
Canada
1 review
0 helpful votes
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Surprised
May 7, 2024

I was not aware that your website was in American dollars. I live in Canada and bought tickets to a Canadian concert but was surprised when the total didn't match what I was charged, only to them, after it was too late, that I was ordering in US currency. Now paying over $300 for a $200 purchase. Cute.

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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My order was cancelled because I'm Canadian
May 7, 2024
Updated review

Despicable, my partner and I have both tried multiple sites and two different cards and been denied tickets because we are Canadian.

Date of experience: April 25, 2024

Great job, thank you
May 7, 2024
Previous review

Great job, thank you

Date of experience: April 25, 2024
Texas
1 review
0 helpful votes
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Summer trip
May 7, 2024

Very easy purchase. Wanted tickets for game to take my family this summer

Date of experience: April 25, 2024
Pennsylvania
1 review
0 helpful votes
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Overcharge
May 7, 2024

Overcharging my credit card. I was not allowed to charge this amount of money

Date of experience: April 25, 2024
Ohio
1 review
0 helpful votes
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Refunds
May 7, 2024

Will not give refunds so make sure that you read the agreement before you hit submit they will not give you a refund

Date of experience: April 25, 2024
Wyoming
1 review
0 helpful votes
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Very dissatisfied
May 7, 2024

I am not one to complain but we were very dissatified with our experience. The website is very misleading, doesn't give you your total until after you submit your payment. I will admit we were in a hurry to find parking so I do blame myself for not doing my research but to pay $155 for parking is ridiculous! The parking was more than our tickets to the game. Had I seen the subtotal before submitting my payment I would've never paid that much especially when we pull up the gate for parking and it says parking for $18 needless to say my family was very upset with me. It's a shame that this situation is something we have to be aware of.

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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SoFi parking
May 7, 2024

Could not tell where actual parking was for each of the zones. It would be nice to have a legend that explained what GA1 meant vs some of the other codes

Date of experience: April 25, 2024
Illinois
1 review
0 helpful votes
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Scam
May 7, 2024

I was overcharged for the tickets I ordered. There isn't a way to reach a representative. There is no invoice or receipt. AVOID
I am reporting this to Better Business Bureau.

Date of experience: April 25, 2024
Georgia
1 review
0 helpful votes
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Super Easy
May 7, 2024

The ticket transaction was super easy, fast and accurate! Great experience.

Date of experience: April 25, 2024
Louisiana
1 review
0 helpful votes
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Not happy with this site
May 7, 2024

I bought tickets almost a week ago and still have not received a email from the seller with a voucher. My event is in 2 days……. Hope I am not out over $400.00

Date of experience: April 25, 2024
Florida
1 review
0 helpful votes
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Very frustrated
May 7, 2024

I have not received my tickets. When I went to click on the link, it had expired

Date of experience: April 25, 2024
Canada
1 review
0 helpful votes
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Prices not right
May 7, 2024

I buy ticket for a show who's gonna take place in Canada so I taught the the price I was paying for my ticket was in Canadian dollars, but no. I was surprised by the price I payed on my visa details. Also I still don't have my ticket. I'm suppose to receive them the day before the show. But will it happens?

Date of experience: April 25, 2024
Canada
1 review
0 helpful votes
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Tickets easy purchase
May 7, 2024

Quick and easy!
Able to find, pay and receive tickets quickly.

Date of experience: April 25, 2024
Kansas
1 review
0 helpful votes
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When I chose my tickets they were $366 each and I got 2 tickets for a total of $732. Imagine my shock and surprise when my card was charged $1,046.40! That is a difference of $314.40 and would have paid for an extremely nice hotel, paid for dinner for two and the cost of gas to get to the event! Why did it cost so much extra? An explanation would be wonderful.

Date of experience: April 25, 2024
Canada
1 review
0 helpful votes
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This is a freakin' nightmare
May 7, 2024

There are so I many hoops to jump through~ I cannot retrieve my tickets or get into the wallet!

Date of experience: April 25, 2024
New York
1 review
0 helpful votes
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Great tickets and a good price
May 7, 2024

Transaction was smooth. Already have tickets in hand

Date of experience: April 25, 2024
Canada
2 reviews
0 helpful votes
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Easy to use
May 7, 2024

It was very easy to use and to find what I was looking for

Date of experience: April 25, 2024