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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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64,383 reviews

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California
1 review
0 helpful votes
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Went to purchase tickets and was automatically directed to the tickets on sale/ AXS site. Was a pain in the $#*! to set up but all these things are now. Tickets seemed expensive. Later went back to get show details from venue website and realized i had paid more than double what they were charging and tickets were still available. Purchased insurance but it only covered a portion of my costs. It was my mistake for not checking venue site first. CHECK VENUE SITE BEFORE USING THIS. Huge rip off unless a show is sold out. Over $50 in service fees.

Date of experience: April 26, 2024
Canada
1 review
0 helpful votes
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Quick and easy
May 7, 2024

Search for my preferred tickets and the checkout process was seamless and quick. Thank you!

Date of experience: April 26, 2024
Canada
1 review
0 helpful votes
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Good
May 7, 2024

Good overall, however, I did not like the fact that the printed tickets are not acceptable - hate the yappy smartphones.

Date of experience: April 26, 2024
Colorado
3 reviews
0 helpful votes
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Fees to high
May 7, 2024
Updated review

Too large a fee charged by you. Only proceeded because this is a once in a lifetime opportunity that I can't let slip by. Tickets should have been $750 without tax, yet sale ended up being almost $1,100. I can certainly see why Biden is trying to crack down on this BS.

Date of experience: April 26, 2024

Too large a fee charged by you
May 7, 2024
Previous review

Too large a fee charged by you. Only proceeded because this is a once in a lifetime opportunity that I can't let slip by.

Date of experience: April 23, 2024
Ohio
1 review
0 helpful votes
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My experience was fine
May 7, 2024

Experience was fine and quick. Not hard to use would like to be able to chat with someone if need to but

Date of experience: April 26, 2024
Canada
1 review
0 helpful votes
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All tickets for the event being sold on the cowboys music festival site say that the ticket includes a fast pass. Does this ticket include one? It's more expensive than the ones on the cowboys website. It is seeming like this more expensive ticket was a complete waste and I would like to know if it includes a fast pass for the event. If it doesn't, I would like to return them.

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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Dumbest thing I've done
May 7, 2024

I paid over $40 for prepaid parking spot hoping to guarantee a good spot. The ticket said row 1. As I entered the ramp I quickly realized, everyone else is paying $20 and are getting the the same opportunity to park as me. I realized I overpaid, but also that the sale was deceitful. Don't prepay!

Date of experience: April 25, 2024
New Mexico
2 reviews
0 helpful votes
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Excellent service
May 7, 2024

Very helpful, handled all my questions and offered further assistance if needed.

Date of experience: April 25, 2024
Washington
1 review
0 helpful votes
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Ease of use
May 7, 2024

Website was easy to use and I had no trouble getting tickets

Date of experience: April 25, 2024
Illinois
1 review
0 helpful votes
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Disgusting customer service
May 7, 2024

Accidentally bought tickets thinking we were on Ticketmaster. After receiving an emailing stating our tickets could be delivered as late as 2 days prior to our event. This was not stated prior to purchasing tickets. Customer service has been awful. I'm hoping to dispute this with our bank.

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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No complaints
May 7, 2024

Ticketmaster decided to use my old email for my tickets instead of the email I stated. I spent a lot of time searching around for my 'missing' tickets

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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I feel "fees" should be in the "ticket price". Call it what it is…

Date of experience: April 25, 2024
Virginia
1 review
0 helpful votes
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I felt gyped
May 7, 2024
Updated review

Ordering online was not hard but gave no seating diagram nor did it advise that the front row tickets I bought placed me in the front row with a net pole directly in front of my seat which greatly took away watching the baseball game action. I kept asking myself, "And just why did I spend my hard earned money to buy seats where I could not enjoy watching the game?"

Date of experience: April 25, 2024

Baysox tix
May 7, 2024
Previous review

Easy peasy- easy to do- but should have told me the seat layout

Date of experience: April 22, 2024
Maine
1 review
0 helpful votes
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No ticket was sent
May 7, 2024

The computer says it sent me an email to get my ticket but it is nowhere, not in my inbox, promotions or even spam. Very little support for the high fee I paid.

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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Was unable use at the event. There was no reason to pay ahead as there was no place to scan or attendant. I was charge the regular $20 to park in addition to this fee. I would expect a refund!

Date of experience: April 25, 2024
Maryland
1 review
0 helpful votes
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Fair at best, fair at best, fair at best, fair at best, fair at best, stop asking me!

Date of experience: April 25, 2024
Mexico
1 review
0 helpful votes
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Scam
May 7, 2024

Your page is tricky and charge different prices that you show. Yor are scamming people. It is a shame. Shame on you.

Date of experience: April 25, 2024
New York
1 review
0 helpful votes
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Opéra la gravita
May 7, 2024

Espérant que je n'ai pas payé 2x?
Total 2 billets pour un total de 164.14
Payé avec carte Visa 🙏😘

Date of experience: April 25, 2024
New York
1 review
0 helpful votes
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Ok
May 7, 2024

Hate having to remember password and this review having yo use 50 characters

Date of experience: April 25, 2024
Ohio
1 review
0 helpful votes
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Feel deceived
May 7, 2024

Ordered 4 tickets for a concert I believed was directly from the venue. I was charged 200% more than the tickets price had I been on the correct webpage. The tickets I was emailed were in someone else's name causing me to question their authenticity.

Date of experience: April 25, 2024