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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I just paid a small fortune and was told I'd get an electronic ticket via email in a matter of minutes. An hour later and I still don't have it. Starting to wonder if I got scammed or something
Absolutely terrible. 0 help whatsoever. I would never have used this websit wig I knew it was going to be a total scam.
No responsibility 5 hours to event no ticket.
I have been on phone 3 hours nothing nothing
Keep promising no result
I attempted to chat, but was unable to resolve the issue
You are a scam company. You are not clearly marked as a reseller and charge double what the tickets are priced for. Dirty scammers.
I did not get my ticket sent to me yet by email. Says it may take until the day of. Worrying. They better accept my payment receipt and order confirmation at the door?
My tickets were $754 each. I was charged over $4000 for four tickets. The email sent to me is inactive. The link does not work to transfer the tickets and I can't get any assistance. Sounds like the company is completely a scam.
Fee on top of charge was not explained. 50% of the parking charge - ridiculous.
Fee on top of charge was not explained.
Quick and easy! Nothing too complicated about the site made for a smooth transaction.
Website was easy to use but the final price should be included before you have to purchase.
There was no seat map available during purchasing and my tickets were not secured even while I was putting in my transaction information during checkout.
Also having tickets in USD when we're in CAD is ridiculous
Bought 2 tickets from them and there was over a $100 service fee! Really?!?! For an e-ticket?!?! If I had a different option I would have used it for sure...
You DID NOT give me the total for the tickets before I paid and you added $50 in fees. I am very upset
Easy bying. From Canada, we need to have a American Express credit cart. Plus, the price offered was not comparable in CAD. So I paid 60% more. It is not fair. I don't have American Express so that is why I have both from Ticketsonsale
Easy bying. From Canada, we need to have a American Express credit cart.
I love how they advertise the price of tickets, which are expensive enough, and then when you go to purchase them they add some outrages surcharge for each ticket! I bought two lawn tickets for $174 and was charged an additional ~$64. That's nearly a ~37% markup! In addition, you have to click through a handful of advertisements before finalizing your purchase.
Like every site, fees are far too high. $7.50 for electronic transfer!
My son bought the tickets by mistake I called immediately after I released it and they couldn't give me any help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members