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TicketsOnSale

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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64,381 reviews

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France
1 review
0 helpful votes
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No barcode
May 9, 2024

I receive the tickets without barcode
I Write 1 message to Tickets OnSale for to receive news tickets with barcode. I wait!

Date of experience: April 29, 2024
New York
1 review
0 helpful votes
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Worst Service
May 9, 2024

I selected one ticket multiple times in check out and when I went to pay, you still charged me for 2 tickets. When I tried to get a refund or change the ticket amount I was told that there was nothing they could do about it and my only option was to possible resell my ticket. But the tickets won't come to me until July.

Date of experience: April 28, 2024
California
1 review
0 helpful votes
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I purchased two tickets for a show in another county thru this site, not realizing they are third party resale. I called the website at least four times, inquiring about when I'd be receiving the tickets (day before the show itself). They didn't tell me where I'd be sitting. The theatre itself had no record of me purchasing a ticket. All of the customer service representatives were useless. We did the math and figured out that we were overcharged by $70. We could have purchased directly thru the theatre and gotten much better seats for a $5 upgrade from what we were charged thru the site. Stay away!

Date of experience: April 28, 2024
Illinois
2 reviews
0 helpful votes
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Quick and efficient service
May 9, 2024

Purchase tickets for a popular show that I need to get good seating

Date of experience: April 28, 2024
California
1 review
0 helpful votes
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Very quick
May 9, 2024

Very easy to work with online services and park attendant. Nothing more to say.

Date of experience: April 28, 2024
Missouri
1 review
0 helpful votes
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Never gor my tickets
May 9, 2024

I paid for parking tickets and never received then. I did the live chat several times and they did the run around and then at one point ended the chat.

Date of experience: April 28, 2024
Massachusetts
1 review
0 helpful votes
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I tried to order 4 tickets from you guys finished paypal checkout and I got a pop up that said Error seats sold out —> so quickly before tickets sold out I went to another ticket seller only to later realize your transaction actually went through and now I'm on the hook for 8 tickets

I contacted you looking for a resolution pls help!

Date of experience: April 28, 2024
Georgia
1 review
0 helpful votes
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Quick and easy!
May 9, 2024

We were able to easily pick our seats the tickets were transferred almost immediately!

Date of experience: April 28, 2024
Canada
1 review
0 helpful votes
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Big scam
May 9, 2024

I google Ticketmaster and got redirected to this site and got charge 3x the price of the tickets. Seconds after finding out I went to cancel and could not. This should be illegal.

Date of experience: April 28, 2024
Wisconsin
3 reviews
0 helpful votes
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Really great!
May 9, 2024

They were really nice and willing to help in any way they can!

Date of experience: April 28, 2024
Ohio
1 review
0 helpful votes
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Canceled order
May 9, 2024

You canceled my order because I protested a previous nondelivered ticket order from a similar entity. FYI-they eventually refunded the ticket cost because their investigation determined that the tickets were not delivered. You can take your company and GO TO HELL.

Date of experience: April 28, 2024
Canada
1 review
0 helpful votes
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Overprice, stealing
May 9, 2024

You are selling at twice the cost and do not clearly disclose the currency of the price.
A lot of fees to deliver by email.

Date of experience: April 28, 2024
Canada
1 review
0 helpful votes
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Not happy
May 9, 2024

I purchased 2 Hatsuni Miku Expo tickets for $389 and my credit card is being charged $550 plus an insurance fee. What the heck is that?

Date of experience: April 28, 2024
South Carolina
1 review
0 helpful votes
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Outrageous service fees
May 8, 2024

The listed ticket price was $155, the price after fees was $219.

Date of experience: April 28, 2024
Canada
1 review
0 helpful votes
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My ticket price
May 8, 2024

Ticket price did not match price that my card was charged

Date of experience: April 28, 2024
Florida
2 reviews
0 helpful votes
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Refund
May 8, 2024
Updated review

Unable to get refund for mistake made ordering tickets with in seconds. Will never use again

Date of experience: April 28, 2024

Easy to use
May 7, 2024
Previous review

Easy to use

Date of experience: April 25, 2024
Florida
1 review
0 helpful votes
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Never again
May 8, 2024
Updated review

Too expensive, additional fees are crazy high! You are better off taking a chance and buying tickets on site. We spent $92 our friends spent $50 and had better seats! Rip off!

Date of experience: April 28, 2024

Too expensive, additional fees are crazy high
April 30, 2024
Previous review

Too expensive, additional fees are crazy high.

Date of experience: April 20, 2024
Canada
1 review
0 helpful votes
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Very dissatisfied...invice stated 483.00 my credit card says 683.00 no where does it say the price is in us dollars, no where. Candian concert canadian dollars. Im pissed.

Date of experience: April 28, 2024

Quick service
May 7, 2024
Previous review

Great service would be nice to have a larger map. Quick turn around

Date of experience: April 25, 2024
South Carolina
1 review
0 helpful votes
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Baseball tickets
May 8, 2024

I never received an email with link to access tickets. Despite the fact that customer service provided the link and I created an account, I could never access them. After missing the first 4 in I hs if the game, I went to customer service at the field and thankfully they were able to see my purchase and print for me…

Date of experience: April 28, 2024
Mexico
1 review
0 helpful votes
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Never again
May 8, 2024
Updated review

I was never fully explained that I needed a smart phone to get my tickets.

Date of experience: April 28, 2024

Good job nice
May 7, 2024
Previous review

Good job nice

Date of experience: April 24, 2024